Job Description

AO3 Program Support Officer - Infrastructure & Transport

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Location: Buderim, QLD
n Contract: Approx. 3 years, based on the 5,960 total hours stated in the request
n Pay: $57.27 - $63.53 p/h including super
n Work type: Full-time
n Work arrangement: Onsite / hybrid, with specific arrangements agreed with your supervisor on a case-by-case basis
n Police check: A National Police Check is required

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About the Role

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Join our State Government client in a hands-on program support role within a governance and stakeholder team. You will help keep priority correspondence, records, reporting and day-to-day operations moving accurately and on time. You will also have scope to improve processes, solve practical problems and strengthen the systems the team relies on.

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What You'll Be Doing

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- Triage executive correspondence, enquiries and requests from a shared high-volume inbox
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- Provide responsive administrative and operational support across the team
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- Maintain and improve systems, databases, reporting tools and communication channels
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- Support governance, compliance and accurate record-keeping
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- Compile information for reports, dashboards and senior stakeholder updates
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- Coordinate materials, stakeholder records and administration for community engagement activities
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- Build productive relationships and provide practical assistance to colleagues
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- Identify process inefficiencies and contribute to better ways of working
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What You Bring (Essential Criteria)

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- You've managed busy, high-volume inboxes and produced accurate skilled correspondence
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- You can prioritise competing work and meet deadlines without losing the detail
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- You've supported administrative, governance and record-keeping processes
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- You've maintained databases, reporting tools or other operational information systems
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- You can investigate problems and find practical solutions
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- You provide responsive, customer-focused support to a wide range of stakeholders
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- You're confident using Microsoft Office, including Teams and SharePoint
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- You're an Australian citizen
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- You can complete a National Police Check
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Nice to Have (Desirable Criteria)

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- Experience identifying and implementing process improvements
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- Queensland Government or broader public-sector experience
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- Stakeholder management, communications or community engagement support experience
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- Transport, roads or infrastructure-sector exposure
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📌 Program Officer (Digital Solutions) (Queensland)
🏢 Effective People
📍 Queensland