Job Description

About Us

n

Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.

n

About Us

n

Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.

n

Mounties Group have over 280,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.

n

We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business.

n

Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.

n

THE ROLE

n

We are currently searching for an energetic and dedicated Member Services Attendant with exceptional customer service skills to join our fun and friendly team on a part-time basis at our superb venue Harbord Diggers, in Freshwater NSW!

n

More Specifically, Some Of Your Duties Will Include

n

n
- Consistently deliver exceptional customer service
n
- Maintain legislative requirements including club entry, RSA & RCG standards
n
- General administrative duties
n
- Provide our customers with friendly informed directions and assistance
n
- Up sell and promote club memberships, entertainment, promotions and events
n
- Process Club memberships and renewals accurately
n




- Professional and welcoming telephone manner to internal and external customers using the PABX / Switchboard as well as conveying accurate messages
n
- Project a professional image at all times
n
- Enhance the Harbord Diggers experience to all members and guests
n
- Most importantly – greet everyone with a warm and welcoming smile
n

n

About You

n

To be considered for this role, you must have the following:

n

n
- Passionate about delivering an excellent customer experience
n
- Excellent personal presentation with a high level of communication skills
n
- Proficient computer skills
n
- Experience using a PABX/ Switchboard is desirable
n
- A willingness to help and work effectively within a team
n
- Ability to work flexible schedule including days, evenings, weekends and Public Holidays
n
- RSA & RCG certification (or willing to obtain prior to commencement)
n

n

Our Benefits

n

n
- Discounted meals and gym membership
n
- Uniforms provided
n
- Ongoing training and development opportunities
n
- Join Australia's growing leading hospitality group
n
- Fun & supportive team
n

n

WHY MOUNTIES?

n

We have over 280,000 members and are listed as one of Australia's top privately owned companies. With strong values and a commitment to our staff, we are a recognised employer of choice.

n

Group Winner Of

n

n
- Western Sydney Business Awards – Employer of Choice 2020
n
- Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020
n
- Clubs NSW – Clubs and Community Aware for Emergency Services 2023
n

n

#J-18808-Ljbffr

📌 Member Service Attendant - Harbord Diggers Freshwater NSW (New South Wales)
🏢 Mounties Group
📍 New South Wales