Senior Support Engineer: Datadog & Escalations Lead (New South Wales)

Senior Support Engineer: Datadog & Escalations Lead (New South Wales)

28 Aug
|
Ingram Micro Australia
|
New South Wales

28 Aug

Ingram Micro Australia

New South Wales

Job Description

Ingram Micro Australia Pty Ltd is seeking a Principal Support Engineer to drive rapid resolution of complex customer issues. This senior, hands-on role combines deep technical troubleshooting, log and API analysis, and leadership of high-severity escalations.

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You will collaborate with Engineering, Product, and external vendors to eliminate root causes, improve MTTR, and enhance the customer experience across our SaaS and distributed systems.

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📌 Senior Support Engineer: Datadog & Escalations Lead (New South Wales)
🏢 Ingram Micro Australia
📍 New South Wales

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