Job Description

The CRM Data Coordinator is responsible for supporting the accuracy, completeness and consistency of data within our CRM (HubSpot).

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The role will focus on reviewing, updating, researching and enriching contact, company, delegate and deal records to ensure information is entered correctly and follows internal CRM standards.

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Working closely with Sales, Operations, Marketing and Production, the CRM Data Coordinator will help maintain a clean, well-organised and reliable database that supports our sales, marketing and event activities.

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Key responsibilities

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- Review and update contact, company and delegate records within HubSpot
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- Check new records to ensure information has been entered correctly and required fields are completed
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- Identify and correct duplicate, incomplete, inaccurate or outdated records
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- Cross-check delegate and attendee information between HubSpot and external systems such as EventsAir and event platforms
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- Ensure contacts and companies follow established CRM data-entry standards
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- Classify and segment companies and contacts according to established categories, including industry, sector, sub-sector, function and seniority
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- Research company information using reliable online sources to validate and complete CRM records
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- Update and enrich existing records to improve data completeness
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- Check that deals are assigned to the appropriate pipelines and stages
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- Support regular database clean-up and data-enrichment projects
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- Assist with identifying recurring data-quality issues and report them to the relevant manager
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- Support the day-to-day coordination of the Philippines Data Team, including allocating tasks, answering questions and checking completed work
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- Follow established processes and procedures to maintain consistent CRM data quality
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About you

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- Diploma or Bachelor's degree in Business, Information Systems, Data Analytics, Business Analytics, Marketing, Commerce or a related discipline desirable but not essential
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- Previous experience in data entry, database administration, CRM administration, sales support or a similar role is desirable but not essential. Entry-level candidates are encouraged to apply.
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- Experience using HubSpot or another CRM platform would be an advantage
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- HubSpot training or certification would be highly regarded but is not essential
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- Positive Microsoft Excel skills
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- Strong attention to detail and commitment to accuracy
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- Good organisational and time-management skills
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- Comfortable researching and validating company information
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- Ability to follow established processes and data standards
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- Comfortable working with large volumes of data and repetitive tasks while maintaining accuracy
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📌 CRM Data Coordinator (New South Wales)
🏢 Akolade
📍 New South Wales