Anglicare WA is seeking a Feedback & Complaints Lead to strengthen the organisation's feedback framework, ensuring timely, fair and trauma-informed handling of concerns. Based in East Perth on a part time 30-hour week, this permanent role offers the chance to drive service improvements across quality, risk and governance.
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You will lead investigations, analyse data for trends, provide insights to executives and partner with services to translate feedback into service improvements, while coaching
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📌 Strategic Feedback & Complaints Lead (Perth)
🏢 Anglicare WA
📍 Perth
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