Job Description

Tender Loving Care Disability Services – Bankstown NSW

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At Tender Loving Care Disability Services, we believe every person deserves the opportunity to live their best life. As one of Australia's growing disability providers, we deliver high-quality, person-centered supports that empower people with disability to achieve their goals while maintaining choice, dignity and independence.

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We are seeking an experienced, commercially focused and people-centered NSW State Manager to lead our largest operational region and play a key role in our national growth strategy.

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Reporting directly to the Group CEO, you will provide strategic and operational leadership across New South Wales, ensuring exceptional service delivery, financial sustainability, regulatory compliance and outstanding client outcomes.

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This is an opportunity for a leader who thrives in a rapid-paced environment, enjoys building high-performing teams and wants to make a genuine difference.

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Lead. Inspire. Grow.

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At Tender Loving Care Disability Services, we believe every person deserves the opportunity to live their best life. As one of Australia's growing disability providers, we deliver high-quality, person-centered supports that empower people with disability to achieve their goals while maintaining choice, dignity and independence.

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We are seeking an experienced, commercially focused and people-centered NSW State Manager to lead our largest operational region and play a key role in our national growth strategy.

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Reporting directly to the Group CEO, you will provide strategic and operational leadership across New South Wales, ensuring exceptional service delivery, financial sustainability, regulatory compliance and outstanding client outcomes.

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This is an opportunity for a leader who thrives in a fast-paced environment, enjoys building high-performing teams and wants to make a genuine difference.

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About the Role

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As NSW State Manager you will be responsible for:

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- Leading all disability operations across New South Wales.
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- Driving sustainable business growth through client acquisition, service expansion and market development.
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- Managing financial performance, budgets and profitability across the state.
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- Leading, coaching and developing multidisciplinary leadership teams.
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- Ensuring compliance with the NDIS Practice Standards, Quality Indicators and relevant legislation.
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- Maintaining exceptional participant experiences and safeguarding quality outcomes.
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- Monitoring operational performance through KPI reporting and continuous improvement initiatives.
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- Building strong relationships with participants, families, hospitals, support coordinators, government agencies and community stakeholders.
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- Leading workforce planning, recruitment and retention strategies.
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- Managing organisational risk, incidents, complaints and quality improvement activities.
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- Supporting strategic projects and contributing to the national leadership team.
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About You

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You are an experienced leader who combines commercial acumen with genuine compassion and understands that quality care and strong business performance go hand in hand.

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You will bring:

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- Extensive senior leadership experience within the NDIS disability sector.
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- Strong operational and financial management capability.
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- Demonstrated experience managing large multidisciplinary teams across multiple locations.
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- A proven track record of business growth and service development.
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- Excellent knowledge of NDIS legislation, Practice Standards and compliance requirements.
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- Exceptional communication, negotiation and stakeholder engagement skills.
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- Experience leading organisational change and continuous improvement.
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- Strong analytical and problem-solving capability.
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- A collaborative leadership style that inspires accountability and high performance.
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Essential Requirements

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- Current NDIS Worker Screening Clearance (or ability to obtain).
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- Current Working with Children Check (where applicable).
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- Current Australian Driver Licence.
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- National Police Check.
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- Full Australian working rights.
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Why Join Tender Loving Care?

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At Tender Loving Care, we're building more than a disability service we're building a culture where people genuinely matter.

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We offer:

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- Executive leadership opportunity with a growing national organisation.
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- Opportunity to influence strategic direction and innovation.
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- Supportive executive leadership team.
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- Professional development and career progression.
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- Competitive salary package with performance incentives.
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- Flexible work arrangements.
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- A values-driven organisation committed to quality, inclusion and continuous improvement.
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About Tender Loving Care

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Tender Loving Care Disability Services is a registered NDIS provider delivering a broad range of supports including:

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- Supported Independent Living (SIL)
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- Specialist Disability Accommodation (SDA)
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- Community Participation
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- Support Coordination
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- Allied Health
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- In-Home Supports
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- Short Term Accommodation and Respite
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- High Intensity Supports
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- Complex Behaviour Support
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Our vision is simple to deliver exceptional care that empowers people to live independently, safely and with purpose.

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📌 State Manager - NSW (New South Wales)
🏢 Tender Loving Care Disability Services
📍 New South Wales