Job Description

Job Description

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We are currently looking for a Resource Allocator to join the Ground Operations team in Melbourne.

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Successful candidates will receive training to fulfil the role and meet set expectations. The role operates on a rotating roster, seven (7) days a week with varying hours.

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- Determining and obtaining aircraft resources and updating worksheets in line with airlines' Service Level Agreements
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- Actioning sick leave, personal leave and other absences as advised by the Service Delivery Supervisor or Manager
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- Allocating available shifts through a fair, transparent process within budget
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- Actioning shift swaps per standard operating procedures
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- Preparing accurate worksheets and crew sheets for Service Delivery Supervisors and Managers
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- Proactively managing staff allocation for disruptions and delays
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- Maintaining staff and business confidentiality
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- Ensuring rosters and allocations comply with the Enterprise Agreement, Award and fatigue management requirements
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- Verifying staff hold current qualifications and certifications before task allocation
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- Liaising with airline customers and operational teams on resourcing changes and SLA compliance
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About the Employer

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dnata is a leading global air services provider, operating in 35 countries and delivering ground handling,



cargo, catering and travel services to major airlines.

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In Australia, dnata is the market leader in Ground Handling Services, operating at seven of the country's busiest airports across passenger, ramp, cargo, catering, cabin cleaning and lounge operations.

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At Melbourne Airport, dnata works closely with over 25 airline partners to deliver protected, efficient and reliable ground services around the clock.

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About the Candidate

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To be successful in this role, you must have:

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- Unrestricted working rights in Australia
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- Ability to obtain and maintain an Aviation Security Identification Card (ASIC)
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- Availability to work a 24/7 rotating roster, including nights, weekends and public holidays
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- Working knowledge of or experience in Ground Operations
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- Strong computer skills, including advanced Microsoft Excel and Power Bi
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- Ability to work autonomously and follow procedures
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- Ability to work under pressure with accuracy and attention to detail
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- Punctuality and reliability
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- Commitment to dnata's values, integrity and professionalism
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- Ability to work to strict time frames
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- Experience using workforce management or rostering systems highly regarded
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📌 Port Resource Allocator (Victoria)
🏢 Vertali APAC
📍 Victoria