Job Description

About the role

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This is a hands-on leadership role where you'll combine frontline practice expertise with team coaching, operational oversight, and performance support. You will lead the team's approach to quality, safety, client voice, and outcome achievement-while building strong partnerships across the sector.

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Key responsibilities

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In this role, you will:

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- Manage and track intake/waitlists, maintain referral pathways, and support delivery against annual client targets
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- Lead direct intervention on high-risk acute cases, applying robust risk management and decision‐making
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- Ensure consistent use and completion of our clients Narrative Assessment Tools, embedding client voice in assessment
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- Coach and develop staff to deliver client empowerment interventions and record practice using the organisations Coaching App
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- Build weekly dashboards and operational systems to track throughput and outcomes (e.g., consent rates, home visits, caseload benchmarks, client outcomes)
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- Implement individual development plans, in-field coaching and performance support to lift practice quality and consistency
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- Drive a feedback-informed culture using brief wellbeing measurement tools (Session Rating Scale / Outcome Rating Scale)
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- Complete monthly management requirements for direct reports (feedback, supervision, performance & coaching)
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What you'll bring

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You'll ideally meet one of the following:

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- Bachelor's degree in a relevant social services field + 4+ years case management experience (family support, child protection, youth, housing, or similar), or
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- Diploma in a relevant community/services field + 6+ years case management experience in a similar setting
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You will also have:

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- Strong applied understanding of child safety and social work/theoretical frameworks, and the ability to guide staff practice
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- Working knowledge of relevant legislation (child protection, housing, etc.) and ability to coach teams on compliance requirements
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- Proven people leadership capability (workflow direction, quality assurance, culture building, forward planning)
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- Confidence engaging stakeholders (Child Safety, schools, hospitals, community services) and influencing outcomes
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- Ability to connect clients into wrap‐around supports across programs and partner services
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- Strong problem‐solving skills within a safety‐first, risk‐managed framework
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Mandatory requirements

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- National Police Check
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- Current Working with Children Check (Blue Card) or ability to obtain
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- Driver's licence
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- Evidence of work rights in Australia
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- Willingness to travel regularly for community‐based work
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Benefits of the role?

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- Competitive base salary + super + salary packaging (boosts take‐home pay)
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- Work for a leading Aboriginal and Torres Strait Islander community‐controlled organisation
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- Join a supportive, purpose‐driven team making a difference for vulnerable young people and families
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📌 Youth Team Leader (Queensland)
🏢 Tradewind Recruitment Australia
📍 Queensland