Job Description

Global Footcare is a footwear and footcare wholesale, distribution and retail group operating across Australia, New Zealand, Singapore and the United States. We supply and support a portfolio of leading comfort and orthopaedic footwear brands through a national network of retail stores, wholesale partners and medical clinics.

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About the role

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We are seeking an experienced Foot-Scanning Technology Specialist to lead the national rollout, optimisation and technical enablement of Aetrex foot-scanning technology across our retail and wholesale clinic network. This is a project-focused role central to improving the in-store customer experience, lifting conversion to orthotic and footwear solutions, and ensuring consistent, best-practice use of scanning technology across multiple locations.

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The successful candidate will combine hands-on technical expertise with solid training and stakeholder skills, and will be responsible for building lasting internal capability so that scanning technology is used correctly and confidently across the business.

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Key responsibilities

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- Lead the setup, calibration, configuration and troubleshooting of foot-scanning hardware and software across retail, wholesale and clinical sites
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- Develop and deliver structured, hands-on training programs for retail staff, wholesale partners and medical clinics covering correct setup, operation and troubleshooting
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- Produce user guides, standard operating procedures and training materials to support consistent use of the technology
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- Provide in-field technical support during new store openings, scanner installations and promotional activations
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- Work with operations,



IT and sales teams to integrate scanner data into existing retail and clinical workflows
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- Support best-practice use of scan data to recommend appropriate footwear and orthotic solutions, improving the consistency of customer assessments
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- Identify and refine processes that drive higher conversion and improved customer outcomes
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- Resolve complex technical issues, optimise scanner performance, and ensure the technology is used in line with manufacturer and clinical guidelines
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- Transfer knowledge and build capability within internal teams to ensure long-term self-sufficiency
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Skills and experience required

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- Demonstrated technical experience with foot-scanning or comparable 3D scanning / biometric measurement technology, including hardware setup, calibration and software configuration
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- Proven ability to interpret scan data and apply it to footwear or orthotic recommendations
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- Experience delivering technical training and developing training materials and standard operating procedures for varied audiences
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- Background in footwear, orthotics, podiatry, medical devices or a related retail or clinical environment
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- Strong troubleshooting and problem-solving skills across hardware, software and data
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- Excellent communication and stakeholder-engagement skills, with the ability to work across retail, wholesale and clinical teams
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- Willingness to travel to sites across Australia as required
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Desirable

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- Familiarity with retail and clinical workflows in a footwear or footcare setting
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- Experience supporting technology rollouts across multiple sites
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Global Footcare is an equal opportunity employer.

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📌 Sales - Specialised Technology (City of Gold Coast)
🏢 Global Footcare
📍 City of Gold Coast