Job Description

CASE MANAGER – PERSONAL INJURY CLAIMS - CHARLESTOWN

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Support customers navigating the impact of a personal injury, guiding them through recovery and managing claims from initial notification through resolution.

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About The Role

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- Manage a portfolio of personal injury claims from initial notification through to resolution.
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- Determine liability and compensation entitlements in line with legislative, regulatory and business requirements.
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- Build effective relationships with customers, employers, health professionals, rehabilitation providers, legal representatives and other stakeholders.
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- Assess treatment, rehabilitation and support needs to help customers achieve positive recovery outcomes.
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- Develop and implement tailored claim strategies focused on recovery, independence and, where appropriate, return-to-work outcomes.
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- Interpret medical, rehabilitation and vocational information to support sound decision‐making.
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- Manage complex and sensitive conversations with empathy, professionalism and care.
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- Deliver exceptional customer service through proactive communication, timely responses and a solutions‐focused approach.
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- Maintain accurate records and ensure compliance with all quality, privacy and regulatory obligations.
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- Contribute positively to team performance through collaboration, continuous improvement and knowledge sharing.
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About You

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- Experience in case management, personal injury, injury management, rehabilitation, disability support, allied health, social services or a related field is highly desired, though not required.
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- Previous experience managing personal injury claims is highly regarded, though not required.
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- Confidence communicating with customers over the phone and through written correspondence, with the ability to build rapport, manage sensitive conversations and provide support during challenging circumstances.
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- Comfortable navigating multiple computer systems and technologies, with the ability to quickly learn new platforms, maintain accurate records and manage administrative tasks efficiently.
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- A genuine passion for supporting customers through challenging circumstances and helping them achieve positive outcomes.
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- Strong communication and relationship‐building skills with the ability to influence and engage a broad range of stakeholders.
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- An empathetic and customer‐focused approach that allows you to understand individual needs and build trust.
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- Robust problem‐solving, decision‐making and negotiation skills.
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- Excellent organisation and time‐management skills, with the ability to manage competing priorities.
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- High attention to detail and a commitment to delivering quality outcomes.
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- Year 12 Certificate or equivalent.
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- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
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Benefits and Perks

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- Inclusive culture: Join a supportive, open‐minded team focused on customer outcomes.
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- Work‐life balance: Enjoy flexible, hybrid work arrangements and tailored workplace adjustments, where possible.
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- Career development: Access mentoring, development and global mobility opportunities, including over 10,000 learning resources.
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- Financial and well‐being perks: Enjoy discounts on Allianz products, retail, tech and travel, plus financial wellness initiatives and an employee share purchase programme.
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EEO Statement

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We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

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Adjustments and Support

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If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

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📌 Case Manager (New South Wales)
🏢 Allianz Australia
📍 New South Wales