Job Description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Systems Support Officer based in Australia.

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This is a fully remote opportunity for an IT professional who enjoys solving problems while also improving the systems behind them.
n You'll support users across Microsoft 365 and business applications while managing access, technology assets, and system records.
n The role combines hands‐on troubleshooting with systems administration, cybersecurity support, and digital process improvement.
n Beyond resolving day‐to‐day technical issues, you'll identify recurring problems and recommend smarter, more efficient solutions.
n You'll collaborate with internal users and external IT providers while contributing to system implementations, updates, and workflow improvements.
n The environment is international, collaborative, and people-focused, with opportunities to support an Australian business remotely.
n This role is ideal for a proactive IT professional who values ownership, continuous learning, and practical impact.

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Accountabilities

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- Provide day‐to‐day technical support to users across Microsoft 365 and core business systems.
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- Troubleshoot hardware, software, login, connectivity, permissions, and user‐access issues, resolving them efficiently or escalating when specialist support is required.
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- Manage user accounts, permissions, system access, and related access‐control processes.
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- Coordinate complex technical issues with external IT providers and follow through to resolution.
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- Maintain accurate IT asset registers, software licensing information, system records, and other technical documentation.
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- Document IT requests, system changes, troubleshooting activities, resolutions, and outstanding issues.
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- Assist with new system implementations, software updates, workflow changes, and digital form deployments.
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- Test system changes and workflows to identify issues before they affect users or business operations.
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- Identify recurring technical problems and opportunities to improve systems, processes, and digital workflows.
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- Maintain and update IT documentation, knowledge resources, and user guides.
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- Support cybersecurity, data privacy, and access‐control procedures across the organization.
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- Contribute to continuous improvement initiatives that make technology and business processes more efficient and user‐friendly.
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Requirements:

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- Minimum 2 years of relevant experience in IT support, systems support, or a closely related role.
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- Practical experience supporting Microsoft 365 and cloud‐based platforms.
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- Hands‐on experience troubleshooting hardware, software, user‐access, permissions, and connectivity issues.
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- Experience managing user accounts, permissions, and system access.
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- Knowledge of basic networking and connectivity concepts.
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- Experience maintaining IT records, documentation, asset information, and system records.
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- Understanding of fundamental cybersecurity and data privacy principles.
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- Ability to investigate technical problems independently, identify appropriate solutions, and escalate issues effectively when specialist support is required.
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- Strong written and verbal communication skills,



with the ability to explain technical issues clearly to non‐technical users.
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- Strong organizational skills and attention to detail.
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- Ability to work independently with minimal supervision while collaborating effectively with colleagues and external providers.
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- Reliable internet connection and a suitable environment for full‐time remote work.
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- Experience supporting construction, engineering, infrastructure, multi‐site, or other project‐based organizations is an advantage.
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- Experience coordinating technical issues with external IT providers is preferred.
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- Experience testing systems, software updates, workflows, or digital forms is a plus.
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- A proactive, curious mindset with an interest in identifying opportunities for technology and process improvement.
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Benefits:

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- Permanent work‐from‐home setup.
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- Full‐time, Monday‐to‐Friday schedule.
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- Day shift aligned with AEST working hours.
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- Company‐provided equipment.
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- Secondary Wi‐Fi modem.
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- 21 annual leave credits, with leave benefits beginning on Day 1.
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- 100% conversion of unused leave credits.
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- HMO coverage from Day 1.
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- 13th‐month pay.
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- Monthly gift vouchers.
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- Milestone tokens for birthdays, anniversaries, and Christmas.
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- Employee engagement activities, including team‐building events, Christmas celebrations, town halls, and virtual events with prizes.
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- Opportunities to gain international experience supporting an Australian business.
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- Ongoing learning and professional development opportunities.
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- Exposure to Microsoft 365, business systems, cybersecurity, digital workflows, and technology improvement initiatives.
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- Supportive, collaborative, people‐first remote working workplace.
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📌 IT Systems Support Officer (South Australia)
🏢 Jobgether
📍 South Australia