Operational Support Manager - Retirement Living

Not for profit benefits including salary packaging

At Bethanie, we're passionate about creating vibrant communities where older Western Australians can continue to live independently, stay connected, and enjoy life on their terms.

We're seeking an experienced Operational Support Manager - Retirement Living to provide leadership and operational support across our Retirement Living portfolio. Working closely with Village Managers, residents and key stakeholders, you'll help drive operational excellence, continuous improvement, compliance, and exceptional resident experiences across multiple communities.

- Reporting to the GM Community Living and Care
- 12 month fixed-term contract position working Monday to Friday, based at our West Perth office
- This role covers a region from Yanchep to Bunbury so regular travel is required and a vehicle allowance is provided
- Versatile working arrangements, including working from home
- We attend the office (or site) a minimum of three days per week

What you'll be doing

- Partnering with Village Managers to support day-to-day operations and service excellence across our villages.
- Driving consistency, governance, compliance and continuous improvement initiatives across the portfolio.
- Monitoring operational and financial performance and identifying opportunities to enhance outcomes.
- Leading projects, change initiatives and business improvement activities.
- Providing coaching, guidance and support to Village Managers, including operational relief coverage when required.

About you

You're a collaborative and people-focused leader with experience managing operations across multi-site or complex service environments. You enjoy building strong relationships, solving problems, and supporting teams to achieve great outcomes.

You'll bring:

- Leadership experience within Retirement Living, aged care, community services, property or a similar customer-focused environment.
- Strong operational management and continuous improvement experience.




- Knowledge of governance, compliance and risk management practices.
- Financial management and business planning capability.
- Excellent stakeholder engagement and communication skills.
- A current driver's licence and willingness to travel between Bethanie communities as required.

Why Bethanie?

At Bethanie, you'll be part of an organisation with a long history of supporting Western Australians to live meaningful and connected lives. We value people who lead with humility, care with understanding, make purposeful connections and deliver trusted service. In return, you'll enjoy:

- A rewarding leadership role with genuine impact.
- A supportive and values-driven culture.
- Opportunities to influence strategy and operational improvement.
- Professional development and career growth opportunities.
- Salary packaging and a range of employee benefits to support your wellbeing.

For over 70 years Bethanie has been warmly welcoming older West Australians into a caring and personal environment. We’re a leading, trusted not-for-profit organisation, and we’re proudly local to Western Australia, welcoming people in our aged care homes, retirement villages, community housing and more.

Our trusted reputation is built on a history of an experienced team and person-centred care. We care for our residents and clients across 34 facilities throughout metropolitan Perth and regional Western Australia, and look after each individual in the way they want to be cared for.

For over 70 years Bethanie has been warmly welcoming older West Australians into a caring and personal environment. We’re a leading, trusted not-for-profit organisation, and we’re proudly local to Western Australia, welcoming people in our aged care homes, retirement villages, community housing and more.

Our trusted reputation is built on a history of an experienced team and person-centred care. We care for our residents and clients across 34 facilities throughout metropolitan Perth and regional Western Australia, and look after each individual in the way they want to be cared for.

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📌 Operational Support Manager - Retirement Living (Western Australia)
🏢 The Bethanie Group
📍 Western Australia