Job Description

Swissôtel Sydney is a luxury five-star hotel located in the heart of Sydney's business, retail and entertainment district.

n

The hotel boasts 369 beautifully appointed guest rooms and suites offering contemporary living for the up-to-date business and leisure traveller. Our facilities include our Ten Stories Restaurant, Arches Bar on Market, Meeting Rooms and Conferencing spaces including a heritage-listed ballroom seating up to 400 people, fully equipped fitness centre, outdoor swimming pool and award-winning Spa Centre, Spa and Sport.

n

Swissôtel Sydney is looking to welcome Lobby Ambassador (Full-time) to join our growing Front Office team. The Lobby Ambassador is the warm, welcoming face of Swissôtel Sydney, positioned in the Main Lobby to create a seamless and memorable arrival and departure experience for every guest. This role combines the personal touch of a host with the efficiency of front office service, ensuring guests feel recognised, valued, and cared for from the moment they step into the hotel.

n

The Role

n

n
- Meet and greet arriving and departing guests in the Hotel Main Lobby, delivering a genuine and personalised welcome
n
- Provide VIP support, ensuring high-profile and loyalty guests receive tailored, attentive service
n
- Conduct guest check-in and check-out efficiently and accurately
n
- Liaise closely with the Doorperson via intercom to acknowledge and prepare for guests arriving from the hotel entrance to the Lobby for check-in
n
- Deliver an exceptional,



seamless arrival experience that reflects Swissôtel's brand of Swiss quality and warm hospitality
n
- Anticipate guest needs and proactively offer assistance, information, and recommendations
n
- Maintain accurate guest records and follow hotel and brand service standards at all times
n

n

What we are looking for

n

n
- Genuine curiosity about guests, with a natural willingness to go above and beyond to create a memorable arrival experience
n
- Driven to engage and speak with guests proactively, rather than waiting to be approached
n
- Confident, warm, and polished communication style
n
- Strong attention to detail and ability to multitask in a fast-paced lobby environment
n
- A team player who works well with Doorpersons, Concierge, and Front Office colleagues
n
- Previous experience in a guest-facing hospitality or luxury service role preferred
n
- Well-presented and professional demeanour, reflective of a five-star hotel environment
n
- Have full working right
n

n

What We Offer

n

n
- Opportunity to work with a globally recognised luxury hotel brand
n
- Ongoing training and development opportunities
n
- A supportive and collaborative team culture
n
- Employee benefits, including accommodation and dining discounts across the AccorHotels network
n
- With over 380 Accor hotels in Australia and 4,000 across the globe, we provide endless career development opportunities, a rewarding work environment as well as discounted hotel accommodation worldwide.
n

n

#J-18808-Ljbffr

📌 Lobby Ambassador - Full Time (New South Wales)
🏢 SWISSOTEL
📍 New South Wales