Job Description

Operations Manager, National Field Operations

n

D2C is looking for an experienced Operations Manager to lead the day to day delivery of our national field campaigns across sampling, demonstrations, merchandising, events and experiential activations.

n

About D2C

n

D2C is an award winning shopper and field marketing agency with more than 17 years of experience working with leading FMCG, retail, appliance and consumer electronics brands.

n

We are a fast moving, entrepreneurial business that values ownership, strong ideas, innovation and getting things done.

n

About the Role

n

You will take ownership of the operational delivery of our campaigns, ensuring they are properly staffed, prepared and executed on time, on budget and to a high standard.

n

Key responsibilities include:

n

n
- Recruiting, rostering and managing Brand Ambassadors, Merchandisers and other field staff
n
- Managing and developing our national field staff database
n
- Ensuring campaigns are fully staffed, trained and ready before launch
n
- Troubleshooting and resolving live campaign issues
n
- Managing field staff performance, compliance and reporting quality
n
- Working closely with Account Management, clients and retailers
n
- Improving operational systems,



processes and technology
n
- Identifying opportunities to automate work, reduce costs and improve efficiency
n
- Supporting and developing the Operations team
n

n

What We're Looking For

n

You will ideally have experience in field marketing, staffing, retail operations, events or another business managing large casual workforces.

n

You should have:

n

n
- Experience managing field or casual teams
n
- Strong rostering, recruitment and staff management experience
n
- Excellent organisation and communication skills
n
- A proactive approach and strong sense of ownership
n
- Ability to manage multiple campaigns and tight deadlines
n
- Solid problem solving and decision making skills
n
- Experience improving systems and processes
n
- Confidence using Excel, Teams, Outlook and operational technology
n
- A genuine interest in people, technology and continuous improvement
n

n

Experience in shopper marketing, FMCG, grocery, consumer electronics, retail or experiential marketing will be highly regarded.

n

Our office is based in Marrickville , with flexibility to work between the office and home.

n

#J-18808-Ljbffr

📌 Operations Manager, National Field Operations (New South Wales)
🏢 D2C
📍 New South Wales