Job Description

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- Lead the end-to-end management of complex and high risk incidents, including assessment, escalation, governance, remediation and closure
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- Provide direction on severity classification, impact analysis, stakeholder coordination and decision-making across multiple business units
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- Oversee root cause analysis, corrective and preventative actions, and closure evidence to ensure matters are resolved thoroughly and sustainably
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- Review remediation approaches, including member impact assessment, compensation considerations and communication plans
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- Coach, develop and support Senior Incident Managers and Rectification Analysts to build capability and maintain high standards of delivery
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- Contribute to reporting, governance papers, executive updates and continuous improvement initiatives that strengthen incident and control practices
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Requirements

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- Relevant tertiary qualification or equivalent professional experience
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- Significant experience in financial services operations, incident management, operational risk, remediation or a related discipline
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- Demonstrated people leadership experience, including coaching specialists and managing work across competing priorities
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- Experience working with senior stakeholders across multiple business areas in a regulated workplace
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- Sound understanding of risk management principles, incident governance and legislative or regulatory obligations in financial services
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- Strong analytical skills, sound judgement and the ability to make risk-based decisions in complex situations
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Core Competencies

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Demonstrates expertise in incident management and operational risk within financial services, with a strong focus on stakeholder coordination, root cause analysis, and remediation strategies. Proven ability to lead teams, coach specialists, and drive continuous improvement initiatives in a regulated environment.

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Highest-signal resume keywords

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- Incident Management
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- Operational Risk
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- Stakeholder Coordination
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- Root Cause Analysis
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- People Leadership
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ATS Optimization Keywords

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Hard Skills

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- Incident Governance
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- Risk Management Principles
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- Impact Analysis
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- Remediation Strategies
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- Analytical Skills
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Soft Skills

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- Coaching
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- Decision-Making
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- Judgement
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- Communication
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Certifications & Qualifications

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- Relevant Tertiary Qualification
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Industry Keywords

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- Financial Services
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- Regulated Environment
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- Continuous Improvement
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- Governance Papers
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- Compensation Considerations
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📌 Team Manager - Incidents, Complex and High Risk (New South Wales)
🏢 Jobtailor
📍 New South Wales