This is a high-quality customer service and marine operations role. You are required to perform vessel duties safely and efficiently while delivering professional hospitality experience within a water-based tourism environment. This role also requires collaboration with all team members and strict adherence to company policies, procedures, and organisational values.
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Key responsibilities
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- Deliver professional and engaging customer service & entertainment throughout the passenger journey.
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- Provide accurate information about onboard products, services (including the Navigators Group tourism products & services), destinations and tourism experiences.
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- Prepare and serve food and beverages in accordance with company standards, RSA requirements and food safety regulations.
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- Maintain high standards of vessel cleanliness, presentation and hospitality service.
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- Assist passengers with seating & accessibility. Provide additional support to customers where required, including secure and respectful assistance for individuals with disabilities, following all required safety protocols.
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- Ensure customer complaints or feedback are handled in a professional manner and escalated when required with necessary reporting/recording.
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- Follow directions from the Skipper and/or supervisor during vessel operations.
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- Demonstrate competence with vessel safety procedures as they relate to patrons, yourself, colleagues, and the community.
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- Maintain area presence & awareness of passenger safety and wellbeing at all times.
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- Complete opening and closing vessel procedures and daily checklists.
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About you
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- Strong customer service and communication skills
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- Experience in hospitality, tourism or customer-facing roles
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- Ability to work effectively in a team environment.
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- Reliable, organised and professionally presented.
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- Demonstrated understanding of workplace safety practices.
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- Working with Vulnerable People Registration (essential)
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- Responsible Service of Alcohol (RSA) License (essential)
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- Do Food Safely Certificate (essential)
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- National Police Check clear of encumbrances (essential)
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- Evidence of a valid authority to work in Australia (essential)
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About us
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The Navigators Group aims to provide exceptional visitor experiences every day. The Navigators Group will create, develop, and deliver a range of innovative and unique customer-focused World Class experiences. At the Navigators Group, we are driven by our core values: Humility, Respect, Honesty, and Integrity.