Job Description

My client a Federal Government Body is seeking an ITSM Automation Specialist to join their growing team. This is a 12 month fixed contract with a likelihood of extending based Sydney CBD. This role is focused on automating and integrating IT service management processes using the Microsoft ecosystem to improve efficiency, service quality, and user experience.

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The ITSM Automation Specialist plays a pivotal role in modernising The Organisation's service management ecosystem through the design, integration, and continuous enhancement of intelligent automation across the recent HaloITSM platform and connected platforms and services.

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SKILLS & QUALIFICATIONS

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Essential

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- Bachelor's degree in Information Technology, Computer Science,or equivalent experience.
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- 3–5 years' experience in automation design, service orchestration, or systems integration within enterprise environments.
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- Hands-on experience with HaloITSM, Power Automate, Logic Apps, Azure Automation, or equivalent workflow automation technologies.
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- Familiarity withAPI development, webhooks, and scripting languages(e.g. PowerShell, Python) for system integration and task automation.
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- Strong understanding ofMicrosoft 365, Azure, identity and access management (Entra ID), and HaloITSMplatform workflows.
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- Experience implementing or enhancing service catalogue, self-service, and workflow automation features.
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- Microsoft Certified- Power Platform Developer Associate or Power Platform Functional Consultant Associate.
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- Microsoft Certified- Azure Administrator Associate.
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- ITIL 4 Foundation.
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Desirable

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- Experience withAI-assisted automation or intelligent workflow tools(e.g. Copilot, Power Automate AI Builder, Azure OpenAI).
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- Exposure to service analytics, ticket classification AI, or predictive automation in IT operations.
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- Familiarity with integration middleware (e.g. Azure Service Bus, API Management, Event Grid) to support orchestration and interoperability.
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- Experience supporting automation governance frameworks within DevSecOps environments.
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- Experience working inregulated or government environments with data residency and compliance considerations.
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📌 HALOITSM Automation Specialist (New South Wales)
🏢 Dynamo Recruitment
📍 New South Wales