Job Description

Are you passionate about libraries, community learning, and providing exceptional customer service?
n Warrnambool Library is seeking a friendly, flexible, and community-minded individual to join our team as a Casual Customer and Community Services Library Officer.

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In this dynamic role, you will:

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- Deliver high-quality customer service, ensuring every visitor enjoys a positive library experience
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- Support our community's learning and literacy by assisting customers with library resources, services, and technology
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- Contribute to the delivery of engaging programs that promote literacy, lifelong learning, and social connection
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- Perform core library duties, including customer service, lending, membership support, and program facilitation
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- Assist with collection shelving and maintenance to ensure a welcoming and accessible library environment
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- Play an active role in a forward-thinking, innovative library service that builds community capacity and connection
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About You

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We're looking for someone who is:

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- Customer-focused with robust interpersonal and communication skills
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- Comfortable with technology and passionate about helping others learn
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- A collaborative team player who can also work independently
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- Flexible and adaptable in a casual, on-call role
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If you're ready to make a positive impact in our community and love the idea of working in a vibrant, people-centered environment, we'd love to hear from you!

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The Benefits

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This is a casual position.
n The current hourly rate is $43.82 per hour (inclusive of 25% casual loading).

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Council also offers a range of other benefits for its employees, including:

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- Ongoing training and development
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- Discount to Council owned facilities
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- Paid parental leave
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- Employee Assistance Program
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- Long service leave (pro-rata) after 7 years
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Questions

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If after reading the position description you have further questions please contact Janetta Mascilongo, Service Manager Library & Learning Hub on 03 5559 4994 or [email protected].

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📌 Customer & Community Services Library Officer (Warrnambool)
🏢 Warrnambool City Council
📍 Warrnambool