Job Description

Looking for a role where your IT skills actually make a difference?

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ECKOO partners with schools to deliver high-quality ICT support that keeps classrooms running and students learning. We're looking for a School Technical Officer who enjoys problem-solving, working across different environments, and being the person people rely on when technology matters most.

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What your day might look like:

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Supporting teachers and staff with real-time IT issues

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Setting up and maintaining devices that enable learning

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Troubleshooting everything from Wi‐Fi connectivity to interactive classroom technology

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Working across multiple school environments

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Being the first point of contact when something needs fixing—quick

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Collaborating with teachers and leadership on ICT projects and planning, helping design and implement technology solutions that enable more effective digital teaching and learning outcomes

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About the Role

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Looking for a role where your IT skills actually make a difference?

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ECKOO partners with schools to deliver high-quality ICT support that keeps classrooms running and students learning. We're looking for a School Technical Officer who enjoys problem-solving, working across different environments, and being the person people rely on when technology matters most.

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What your day might look like:

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- Supporting teachers and staff with real-time IT issues
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- Setting up and maintaining devices that enable learning
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- Troubleshooting everything from Wi‐Fi connectivity to interactive classroom technology
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- Working across multiple school environments
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- Being the first point of contact when something needs fixing—fast
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- Collaborating with teachers and leadership on ICT projects and planning, helping design and implement technology solutions that enable more effective digital teaching and learning outcomes
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Key Responsibilities

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Device & Equipment Management

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- Install, configure, and maintain desktops, laptops, tablets, printers, AV equipment, interactive panels, CCTV systems, and mPOS devices
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- Manage operating system installations and coordinate hardware repairs
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- Troubleshoot technical issues via face‐to‐face, phone, and remote support
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- Maintain ICT asset registers and manage the equipment lifecycle
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- Take a proactive approach to ICT support—moving beyond break/fix by identifying improvement opportunities, using creative problem‐solving, and implementing solutions that create a more reliable, well‐supported IT environment for staff and students
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General IT Support

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- Respond to Help Desk and school‐based support requests
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- Communicate clearly with teachers, school staff, and internal teams
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- Provide regular updates, reporting, and practical technical advice
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- Support continuous improvement and optimisation of ICT environments
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- Work collaboratively with the ICT team on planned improvements, contributing to the successful delivery of improvement initiatives and helping plan ahead to proactively support future school needs
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Career Pathway Opportunities

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We welcome candidates at different stages of their career:

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- Level 1 (Entry): Early career or studying toward ICT qualifications
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- Level 2 (Intermediate): Solid experience with relevant certifications
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- Level 3 (Senior): Advanced technical capability with leadership potential
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About You

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You are someone who:

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- Has experience in ICT support and device management
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- Brings strong technical knowledge across systems, networks, and troubleshooting
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- Communicates clearly and provides excellent customer service
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- Can prioritise tasks and manage competing demands effectively
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- Holds relevant certifications (CompTIA, Microsoft, or similar) — highly regarded
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- Actively contributes to team knowledge‐sharing, mentoring others, and learning from peers to continuously improve team capability
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What We Offer

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- A varied, hands‐on role — no two days are the same
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- Genuine career progression and development opportunities
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- Exposure to a wide range of technologies and environments
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- A supportive and collaborative team
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- The opportunity to make a real impact in education
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📌 School Technical Officer (Queensland)
🏢 ECKOO
📍 Queensland