Job Description

At My Guardian, we are looking for energetic, organised, and customer-focused professionals to join our growing Front Desk Engagement team.

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This is a rapid-paced frontline role where you will become the first point of contact for our clients, families, carers, and stakeholders. You will manage a high volume of inbound enquiries, provide exceptional customer service, and ensure calls and requests are efficiently directed to the right teams across the business.

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We are looking for people who thrive in busy environments, can think quickly on their feet, and genuinely enjoy helping others.

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This is a full-time onsite role in our office in Revesby, NSW.

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The Role

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As a Front Desk Engagement Officer, you will:

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- Manage a high volume of inbound calls and enquiries
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- Professionally triage and direct calls to the appropriate departments
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- Support clients, carers, families, and stakeholders with warmth and professionalism
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- Handle urgent and sensitive matters calmly and efficiently
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- Welcome visitors and support front-of-house operations
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- Monitor shared inboxes and assist with administrative support
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- Liaise closely with operational and clinical teams
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- Maintain accurate records and communication notes
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- Deliver a premium customer experience at every interaction
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What We're Looking For

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- Previous experience in customer service, reception, contact centre, or phone-based support roles
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- Exceptional communication and interpersonal skills
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- Ability to multitask and manage competing priorities
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- Strong problem-solving and organisational skills
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- A calm, professional, and friendly approach under pressure
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- High attention to detail and confidence using multiple systems
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- Experience within aged care, healthcare, NDIS, or community services is highly regarded
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Why Join Us?

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- Join one of Australia's fastest-growing aged care and disability providers
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- Work from our newly refurbished Sydney Olympic Park head office
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- Supportive and energetic team culture
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- Genuine career progression opportunities
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- Team events, Friday lunches, and a vibrant office environment
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- Be part of an organisation making a real difference in people's lives
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This is a fantastic opportunity for someone who enjoys being at the centre of a busy operation and takes pride in delivering outstanding customer service every day.

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18 August 2026Sydney Olympic Park New South Wales, AustraliaFull TimeHealthcare & MedicalOther

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📌 Front Desk Engagement Officer (New South Wales)
🏢 Ngare Employment Solutions
📍 New South Wales