Job Description

Matthew Ely Jewellery is looking for a highly organised, proactive and tech-savvy Operations & Logistics Manager to join the team at our Woollahra Workshop & Boutique.

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This is a hands-on role for someone who thrives on organisation, communication and problem-solving, and loves finding better ways to make a busy business run seamlessly.

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WHAT YOU'LL DO

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- Coordinate 100+ active custom jewellery orders and repairs
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- Manage production schedules, priorities and workshop capacity
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- Liaise daily with jewellers, setters, suppliers and subcontractors
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- Coordinate secure movement of jewellery between our boutique, workshop and suppliers
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- Manage suppliers, purchasing, inventory and stock levels
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- Identify opportunities to improve costs and purchasing efficiencies
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- Improve operational workflows across Retail Edge, HubSpot, Shopify, Asana and Xero
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- Explore and implement new technology, software and AI opportunities
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- Develop SOPs and improve operational processes
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- Oversee insurance, security requirements and operational risk
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- Coordinate communication across sales, workshop, accounts, marketing and management
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- Help ensure every client piece is delivered beautifully and on time
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WHO WE'RE LOOKING FOR

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You'll be someone who is:

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- Exceptionally organised with outstanding attention to detail
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- A confident, clear communicator who is comfortable coordinating multiple people and priorities
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- Highly tech-savvy and able to learn new platforms and systems quickly
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- Curious about emerging technology and confident exploring how AI can improve business processes
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- Confident managing multiple projects, deadlines and moving parts simultaneously
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- Proactive and solutions-focused, with the initiative to identify and solve problems independently
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- Commercially minded, with an eye for efficiency, costs and continuous improvement
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- Calm and capable in a busy, rapid-moving environment
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- Comfortable taking ownership and following things through from start to finish
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EXPERIENCE

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- Strong project management, coordination and organisational experience is essential
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- Demonstrated ability to quickly learn and confidently use new technology and business platforms
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- Experience with CRM, ERP, project management or similar operational systems
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- Strong written and verbal communication skills
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- Experience coordinating suppliers, logistics, inventory or complex workflows is highly regarded
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You might currently be an Operations Coordinator, Project Manager, Business Manager, Office Manager or experienced Executive Assistant looking to step into a broader operational role.

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This is an opportunity to become the operational backbone of Matthew Ely Jewellery, helping us strengthen our systems and processes as the business continues to grow.

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Based in Woollahra, Sydney (on site).

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📌 Operations & Logistics Manager (New South Wales)
🏢 Matthew Ely Jewellers
📍 New South Wales