Job Description

MAYDAY Recruitment is proud to be partnering with a leading health and disability services provider to appoint an experienced Area Manager to oversee two sites across the Northern Territory.

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This is an opportunity for an experienced people leader to step into a senior operational role, providing leadership across multiple sites and ensuring consistent, high-quality service delivery for clients living with complex disabilities.

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Reporting directly to the Director, Client Services, you will play a key role in leading teams, strengthening operational performance and ensuring a strong culture of person-centred support across your area.

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About the prospect

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This is a hands-on leadership opportunity for someone who can confidently move between strategic oversight and frontline operational leadership.

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You will be responsible for:

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- Providing leadership and operational oversight across two NT sites
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- Directly leading and developing staff at one site while providing senior leadership to the established Residential Supervisor at the other
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- Ensuring consistent, high-quality and person-centred service delivery across both locations
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- Coaching, mentoring and developing leaders to strengthen their capability and performance
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- Maintaining appropriate staffing levels, supporting recruitment and managing vacancies
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- Supporting rosters, payroll and people management processes
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- Monitoring compliance, quality standards, training and operational requirements
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- Overseeing client intake, referrals and admission processes
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- Managing budgets and contributing to strong financial performance across the area
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- Supporting quality improvement, risk management, health and safety and continuous improvement initiatives
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- Building strong relationships with internal stakeholders and contributing to broader organisational initiatives
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- Reporting on KPIs,



operational outcomes, budgets and performance to the Director, Client Services
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About you

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We are looking for a confident and experienced people leader who is comfortable operating across multiple sites and can bring structure, accountability and genuine care to their leadership approach.

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You will ideally bring:

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- Proven experience leading teams within disability, community services, aged care or a similar human services environment
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- Experience managing across multiple sites or geographically dispersed teams
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- Strong people leadership, coaching and performance management capability
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- Experience managing budgets, KPIs and operational performance
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- A strong understanding of quality, compliance, risk and service delivery requirements
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- The ability to build trust and relationships at all levels of an organisation
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- A proactive, solutions-focused approach and the ability to adapt to changing priorities
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- Strong communication and interpersonal skills
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- A genuine commitment to person-centred practice and supporting people with disability to achieve greater choice, independence and participation
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- A Certificate IV in Disability, Community Services or Aged Care, along with a current NDIS Worker Screening Check and full Australian Driver's Licence
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Why join?

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This is an opportunity to make a genuine impact across two important NT services while working within a larger, well-established health organisation.

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You'll have the autonomy to lead locally while being supported by a broader leadership team, with the Director, Client Services as your direct manager and the wider Executive team providing organisational support and oversight.

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If you are an experienced disability or community services leader ready to take ownership of a multi-site portfolio and make a meaningful difference, we'd love to hear from you.

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📌 Area Manager (Darwin City)
🏢 MAYDAY Recruitment Group - Winner Outstanding Agency 2023
📍 Darwin City