Are you an organised, proactive administrator looking to take the next step in your career with a well‑respected Australian manufacturer?

If so, this could be the opportunity for you.

Join one of Australia’s leading family-owned manufacturers and become an integral part of our Townsville team. We are seeking a proactive and organised Branch Administrator who thrives in a fast‑paced environment and is passionate about delivering exceptional customer service.

About G. James

G. James Glass and Aluminium is a leading Australian family-owned company, employing over 1,800 people nationwide. We are known for quality, stability, and a strong commitment to developing our people.

About The Role

As our Branch Administrator, you will play a key role in supporting daily operations within the Windows & Doors division. You will provide essential administrative, project, and customer service support to ensure smooth workflow across sales, production, and project teams. Your responsibilities will include:

- Coordinating day‑to‑day administrative tasks, managing branch emails/voicemails, and supporting managers with documentation and compliance requirements.
- Creating and maintaining project files, entering project data into EBS, and assisting with progress claims, billing, variations, and reporting.
- Providing frontline customer service including phone, counter, and email enquiries, along with processing sales orders, payments, and customer paperwork.
- Raising purchase orders, receipting goods, monitoring supplier deliveries,



and managing internal and external purchasing tasks.
- Generating and reviewing a variety of operational, sales, and project reports to support branch performance and end‑of‑month requirements.
- Assisting with logistics coordination, including delivery scheduling, dispatch preparation, and resolving shipping or account‑related issues.

Skills

- Minimum 3 years’ experience in administration or business support
- Experience as an Assistant or in a high‑level admin role within an industrial or manufacturing environment
- Robust interpersonal and stakeholder communication skills
- Proficiency in Microsoft 365 (Word, Excel, PowerPoint, Outlook)
- Experience using an ERP system (highly regarded)
- A quick learner with strong systems and process capability

Why Join Us?

- Competitive salary package aligned with your experience
- Full‑time, permanent position - immediate start available
- 7% BUPA health insurance discount
- Free on‑site parking
- Supportive team and strong safety culture
- Career advancement opportunities across the G.James Group
- Excellent job security with an Australian family‑owned manufacturer

Note: Successful candidates will undergo a pre‑employment medical, including drug and alcohol screening.

G.James is an equal opportunity employer.

Learn more at www.gjames.com

Be part of a true Australian success story - celebrating 109 years in 2026!

No agency applications will be accepted.

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📌 Branch Administrator (Townsville City)
🏢 G.James Group
📍 Townsville City