Customer & Sales Support

Bankstown

$70,000–$80,000 + Super ( Experience dependant)

Be the person who makes it happen. Are you the kind of person who enjoys being the one customers can rely on?

Our client is a well‑established and growing Australian business within the building and construction products industry, supplying quality products and solutions to customers across Australia.

They have built a strong reputation for service, reliability and industry expertise — and they're looking for a Customer & Sales Support professional who can play a key role in keeping customers happy, orders moving and the sales team supported.

This is far more than simply taking orders. You’ll become a key link between customers, sales, logistics, finance and operations, taking ownership of enquiries and making sure things get resolved.

The Opportunity

You’ll join a busy, collaborative team where no two days are exactly the same.

From helping a customer find the right product and confirming stock, through to processing an order, chasing freight, resolving a delivery issue or supporting the sales team with a quotation — you’ll be involved across the customer journey from enquiry through to delivery.

You’ll have the opportunity to build strong product and industry knowledge, develop your commercial skills and become a trusted point of contact for customers.

What you’ll be doing

- Become a trusted point of contact for customers across phone and email
- Manage customer enquiries from initial question through to resolution
- Process orders, amendments, credits and invoices accurately through SAP
- Provide customers with product, pricing, availability and delivery information
- Take ownership of back orders, keeping customers informed and finding solutions
- Coordinate with freight and transport providers to resolve delivery issues
- Support customers using the company's B2B online ordering platform




- Work closely with the internal and external sales teams on orders, quotations, pricing and customer requests
- Investigate discrepancies and resolve issues quickly and professionally
- Maintain accurate customer and order information in SAP
- Assist with reporting, administration and other sales support activities

What we’re looking for

We’re looking for someone who takes ownership, thinks commercially and genuinely enjoys helping customers.

- Customer Service
- Internal Sales
- Sales Support
- Order Management
- Customer Operations
- Logistics/Customer Delivery
- An administration role with strong customer interaction

You’ll ideally bring:

- Experience in customer service, internal sales or sales support
- Strong communication skills and confidence dealing with customers
- Excellent organisation and attention to detail
- Experience using SAP or another ERP system
- The ability to juggle competing priorities in a quick‑paced environment
- A proactive, solutions‑focused approach
- The confidence to investigate an issue rather than simply pass it on
- Experience with order processing, invoicing, logistics or delivery coordination is highly regarded

Most importantly, you’ll be someone who enjoys taking ownership and getting things done.

Why this role?

This is an opportunity to join a growing Australian business where your contribution genuinely matters.

You’ll work alongside experienced Customer Service, Internal Sales and External Sales professionals, gain exposure across multiple areas of the business and develop valuable commercial and industry knowledge.

You’ll have:

- A stable, full‑time opportunity with an established Australian business
- A collaborative and supportive team
- Genuine exposure to sales, operations, logistics and customer management
- The opportunity to develop your career beyond traditional customer service
- A role where initiative and problem‑solving are valued
- $70,000–$80,000 + Super

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📌 Customer Service & Sales Support (New South Wales)
🏢 Elements Recruitment
📍 New South Wales