Job Description

Joinus at Accor,wherelife pulseswithpassion!

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As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

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Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

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Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

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Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

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Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

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Hospitalityisaworkofheart,
n Joinus andbecomeaHeartist®.

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Job Description

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Novotel Newcastle Beachare looking for a Full-Time,Guest Service Agent who is passionate about providing excellent customer service to join the team.

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Guest Service Agent
n First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us here the Novotel Newcastle Beach.

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Key Responsibilities Include:

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- Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
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- Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
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- Oversee the accurate processing of guest reservations, updates, and special requests,



utilising property management systems to ensure seamless scheduling and availability.
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- Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
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Shift Details (subject to change):

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- Rotating roster across Monday to Sunday
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- Most of the rostered shifts for the GSA role will be mid shifts, 10am-6pm, 11am-7pm or 12-8pm
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- Front Office shifts that you could also be rostered for are morning 6.30am to 2.30pm& evenings 2.30pm to 10.30pm.
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Hourly HIGA Award Rates (excluding superannuation):
n Monday - Friday: $27.97 per hour
n Saturday: $34.96 per hour
n Sunday: $41.96 per hour

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Plus, penalties where applicable

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Qualifications

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What you will bring to the role:

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- Previous experience in a similar role within ahotel is preferred.
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- Excellent communication and interpersonal skills.
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- Strong attention to detail and problem-solving abilities.
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- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
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- Proficiency in using hotel management software (Opera Cloud preferred) and Microsoft Office Suite.
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- Flexible schedule, including the ability to work evenings, weekends, and public holidays, including the Christmas period.
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- Hold a currentNSW RSA certificate.
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Additional Information

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What is in it for you?

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- Full-Time position
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- Close to public transportation, light rail/train & buses
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- Employee perks within the exclusive ALL Heartist Program, with worldwide discounts on accommodation and food & beverage, and Family & Friends discounts for those who mean the most to you.
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- Endless opportunities to build your skills and expertise to help reach your career potential and personal goals, supported by theAccor Academyand extensive Learning Management Systems such asLearn Your WayandTypsy.
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- Internal recognition events such as tenure milestones.
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- Employee Assistance Program.
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📌 Guest Service Agent (New South Wales)
🏢 Novotel
📍 New South Wales