Job Description

Administration & Accounts Officer

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Join a Local Team That Gets Things Done

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PestX Pest Control and Carpet Cleaning is growing, and we're looking for a switched-on Administration & Accounts Officer to join our Rockhampton team.

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This is not a quiet back-office admin role.

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You'll be at the centre of a busy service business — speaking with customers, booking jobs, coordinating technicians, managing emails, following up accounts and helping keep the day running smoothly.

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If you're organised, confident on the phone, excellent with written communication and genuinely care about getting the details right, we want to hear from you.

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What You'll Be Doing

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Your day will include:

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- Answering inbound customer calls with confidence and professionalism
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- Booking jobs and coordinating technician schedules
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- Responding to customer enquiries and following up leads
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- Communicating with homeowners, real estates, builders and commercial clients
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- Preparing reports, documentation and customer correspondence
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- Following up outstanding accounts
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- Supporting general accounts administration
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- Updating customer and job information accurately
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- Working within established systems and processes
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- Supporting our technicians and wider PestX team
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Attention to detail is critical.

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Pest control involves important documentation, reporting and compliance requirements. We need someone who understands that the little details matter.

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What We're Looking For

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You must have:

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- Previous administration experience
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- Excellent written English, grammar and spelling
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- A confident and professional phone manner
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- Strong customer service skills
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- Excellent attention to detail
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- Strong organisational and time-management skills
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- Confidence using computers and learning new systems
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- Ability to manage multiple priorities
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- A calm approach when things get busy
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- Qualified presentation and communication
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- Ability to follow systems and processes consistently
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Highly Regarded

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Experience with any of the following will be an advantage:

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- ServiceM8
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- Xero
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- Trade or service-based businesses
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- Scheduling field technicians
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- Accounts administration
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- Real estate or property management clients
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- Customer follow-up and sales support
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The Person We're Looking For

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Qualifications are great, but attitude, communication and attention to detail matter just as much to us.

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You'll suit PestX if you're the person who:

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- Notices when something doesn't look right
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- Takes ownership instead of waiting to be asked
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- Enjoys helping customers
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- Can have several things happening at once without losing track
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- Communicates clearly with customers and teammates
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- Takes pride in producing accurate work
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- Likes being part of a busy, supportive team
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Why PestX?

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PestX is a growing Central Queensland pest management company with a strong reputation across residential, commercial, real estate and construction services.

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We're local, professional and ambitious — without the corporate environment.

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You'll receive:

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- $65,000–$72,000 + Super, depending on experience
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- Stable, full-time employment
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- Supportive leadership and a great team environment
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- Established systems and processes
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- Training and support
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- Variety in your day
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- Opportunities to develop as PestX continues to grow
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- The chance to become an important part of a successful local business
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📌 Administration Assistant (Rockhampton)
🏢 PestX
📍 Rockhampton