Job Description

Total Focus Group is a trusted operator across commercial cleaning and facilities services, delivering to major national clients through our Total Focus Cleaning (TFC) brand. Behind every spotless site is a tight operational engine — and we're looking for the person to help run it.

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About the role

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As an Operational Administration Assistant, you will play a crucial role in operational coordination and support, ensuring efficient service delivery and client satisfaction across various facilities. Reporting to the General Manager, your responsibilities will encompass a wide range of tasks aimed at maintaining operational excellence and facilitating effective communication between internal teams and external stakeholders.

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Key responsibilities

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- Collaborate with Senior Management, Operations, and Area Managers to ensure facilities and sites adhere to contracts, client instructions, and quality standards
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- Assist in daily operations, supporting management of cleaning teams across diverse facilities
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- Provide guidance to Operations and Area Managers, ensuring effective cleaning service delivery and adherence to protocols
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- Work with Management to guide regular facility inspections to identify cleaning tasks, maintenance needs, and rectifications
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- Proactively engage clients, address concerns,



and exemplify commitment to excellence and customer satisfaction
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- Monitor cleaning product supply and equipment functionality, arranging repairs or replacements as needed
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- Monitor safety standards, conduct WH&S; inductions, and assign incidents promptly
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- Ensure environmental compliance and proper waste disposal in alignment with company policies
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- Assist management in onboarding, training, guidance, and discipline of cleaning staff
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- Maintain accurate operational documentation and analyze operational data to identify trends and opportunities for efficiency enhancement
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About you

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- Prior experience in administration, operations support, or coordination — facilities, cleaning, trades or services industries highly regarded
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- Highly organised with sharp attention to detail — you don't let things slip through the cracks
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- Confident juggling multiple systems, registers and deadlines at once
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- A explicit, professional communicator who's comfortable liaising with management, clients and contractors alike
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- Solutions-focused — you spot a problem and get on with fixing it
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- Proficient with Microsoft Office; happy to learn new operational software and platforms
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📌 Admin Assistant (Eton)
🏢 Total Focus Group
📍 Eton