Job Description

Key Responsibilities

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Family Contact Supervision

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- Supervise family contact visits in accordance with individual case plans and organisational requirements.
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- Provide safe transport for children and young people to and from family contact visits.
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- Support positive interactions between children, young people, and family members.
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- Observe and monitor contact visits to ensure children's safety, wellbeing, and emotional needs are met.
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- Identify and respond appropriately to any risk of harm or child protection concerns.
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- Exercise professional judgement to suspend or cease contact visits where a child's safety or wellbeing may be compromised.
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- Communicate concerns, observations, and recommendations to the Case Manager in a timely manner.
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- Attend case conferences, review meetings, and other stakeholder meetings as required.
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Documentation and Reporting

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- Maintain accurate, objective, and comprehensive reports following each contact visit.
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- Document observations of family interactions, child wellbeing, and any concerns arising during visits.
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- Update case management databases and systems as required.
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- Ensure all records are completed within required timeframes and comply with legislative and organisational standards.
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Cultural Safety and Inclusion

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- Promote culturally safe and inclusive practices for all children, young people, families, and carers.
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- Respect and support the cultural identity, traditions, and community connections of children and young people.
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- Support carers to understand and respond to children's cultural needs.
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- Demonstrate an anti-bias approach and commitment to diversity and inclusion.
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Collaboration and Service Delivery

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- Work collaboratively with Case Managers, carers, families,



and external stakeholders.
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- Contribute to positive outcomes for children and young people through effective communication and teamwork.
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- Maintain skilled relationships with key stakeholders and community organisations.
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- Participate in continuous improvement and quality assurance initiatives.
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Health, Safety and Wellbeing

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- Comply with all workplace health and safety requirements.
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- Identify, report, and manage risks in accordance with organisational procedures.
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- Promote a culture of health, safety, and wellbeing.
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- Ensure incidents and hazards are reported promptly and accurately.
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Essential Criteria

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Knowledge, Skills and Experience

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- Experience working with children and young people.
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- Understanding of Out of Home Care (OOHC), child protection principles, and family preservation practices.
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- Ability to recognise and respond to child protection concerns and risks of harm.
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- Experience working with families experiencing complex needs, trauma, and conflict.
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- Strong interpersonal and relationship-building skills.
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- Excellent written communication and report-writing skills.
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- Sound organisational, time management, and problem-solving abilities.
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- Proficiency with Microsoft Office and electronic case management systems.
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- Ability to work independently and manage competing priorities.
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Desirable Criteria

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- Previous experience supervising family contact visits.
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- Knowledge of trauma-informed and child-centred practice frameworks.
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- Experience working in regional or rural communities.
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- Understanding of Aboriginal culture, community, and culturally safe practices.
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- Experience working within community services, child and family services, or OOHC programs.
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Qualifications and Requirements

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Essential

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- Current Driver's Licence.
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- Current First Aid and CPR Certificate.
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- Current NSW Working With Children Check.
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- National Criminal History Check.
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- Ability to travel throughout Parkes and surrounding Central West NSW communities.
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- Experience working within child, youth, family, or community services.
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Desirable

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- Certificate IV, Diploma, or tertiary qualifications in Community Services, Youth Work, Child and Family Services, Psychology, Social Work, Human Services, or a related discipline.
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- Relevant OOHC experience.
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What We Offer

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- SCHADS Award Level 2 remuneration.
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- Salary packaging benefits (where applicable).
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- Ongoing professional development and training opportunities.
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- Supportive and collaborative team environment.
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- Flexible work arrangements.
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- Access to organisational vehicles for approved work-related travel.
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- Employee Assistance Program (EAP) and wellbeing support.
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- The opportunity to make a meaningful difference in the lives of children and young people and their families.
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Lifestyle Solutions is committed to safeguarding children and young people. Employment is subject to satisfactory background checks, including a Working with Children Check, National Criminal History Check, and relevant employment screening requirements.

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📌 Family Contact Worker - Casual (Parkes)
🏢 Lifestyle Solutions
📍 Parkes