Job Description

Upper Mount Gravatt | Permanent Full-Time
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Make a Difference Behind the Scenes

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Alzheimer's Queensland (AQ) is seeking an organised, proactive and compassionate Administration & Reception Officer to support our Support at Home services.

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Based at our Upper Mount Gravatt office, this varied role is ideal for an experienced administrator who enjoys driving daily operations and supporting a busy team, while additionally providing a welcoming presence at reception.

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Because this position serves as the welcoming first point of contact for our community and provides essential daily support to our team, it is a fully on-site, office-based role.

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What You'll Do

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- Manage and triage telephone and email enquiries
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- Assist with rostering and respond to changes in client and employee schedules
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- Provide warm, respectful support to older people and their families
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- Maintain accurate client and employee records
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- Assist with reporting, billing and compliance administration
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- Track service quotes, expenses and outstanding documentation
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- Support meetings, onboarding, reception and office coordination
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- Work closely with nursing, client relations and operational teams
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About You

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You will bring:

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- Experience in administration, client services, reception or service coordination
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- Professionally presented and an effective communicator,



with a strong understanding that first impressions matter—both in person and over the phone
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- Confidence using Microsoft Outlook, Word, Excel and digital systems
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- The ability to manage deadlines and changing priorities
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- A warm, professional and empathetic approach
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- Initiative, sound judgement and a commitment to following tasks through
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- A current Australian driver's licence and unrestricted working rights
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- A current National Police Certificate, or willingness to obtain one
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Experience in aged care, health, community services or Support at Home is desirable but not essential.

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Why Join AQ?

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- A competitive salary of $85,000 – $88,000 + Superannuation.
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- Access to generous salary packaging options to significantly reduce your taxable income and boost your fortnightly take-home pay.
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- Ongoing training and professional development pathways to help you grow your career with us.
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- Access to exclusive discounts at thousands of retail stores, alongside wellbeing perks designed to look after you.
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- End every day knowing your efforts directly empower older individuals to maintain their dignity and live independently in the homes they love.
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If you combine high-level administrative accuracy with the proactive, friendly approach needed to manage a busy reception, we would love to hear from you

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📌 Administration & Reception Officer - Support at Home (Queensland)
🏢 Alzheimer's Australia
📍 Queensland