Job Description

Department Manager Menswear Inditex Australia Pty Ltd (Zara) Sydney, NSW

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Full Time At ZARA, we love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity, humility, and customer satisfaction are our daily motivation.

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Key Duties and Responsibilities

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- Lead, motivate, and manage a team within the designated department to achieve sales, service, and operational objectives in line with store targets.
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- Oversee the delivery of a high standard of customer service, responding to customer enquiries and implementing service improvement actions where required.
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- Maintain up-to-date knowledge of products, promotions, and sales performance to identify opportunities and drive commercial outcomes.
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- Plan and manage staff rosters within the department to ensure effective coverage, efficiency, and compliance with company guidelines.
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- Manage the organisation and efficiency of stockrooms, ensuring compliance with company standards and health and safety requirements.
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- Oversee the receipt, preparation, and replenishment of stock to ensure product availability and efficient shop floor operations.
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- Ensure the effective management of sales processes, including exchanges and refunds, in accordance with company policies and procedures.
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- Manage and support visual merchandising within the department in line with company guidelines and brand standards.
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- Conduct regular team briefings to communicate priorities, sales targets, and operational updates.
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- Monitor department budgets (sales, hours, productivity, and expenses) and implement action plans to achieve business objectives.
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- Manage the training, coaching,



and performance development of team members within the department.
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- Support talent identification, onboarding, and succession planning activities in collaboration with store management.
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- Ensure ongoing compliance with company policies, procedures, and health and safety requirements.
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- Maintain awareness of retail industry trends, product performance, and competitor activity.
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- Complete operational reporting and documentation to support store management decision-making.
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- Promote a safe, inclusive, and respectful workplace environment aligned with company values.
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Skills and Experience

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- Diploma-level qualification with at least two years of relevant work experience, or a minimum of three years' relevant experience in retail or department management.
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- Proven experience leading, motivating, and developing teams in a rapid-paced retail environment.
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- Strong communication, organisational, and problem-solving skills, with the ability to manage competing priorities.
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- Demonstrated experience in stock management, visual merchandising, and analysing sales performance to drive results.
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- Ability to plan, organise, and oversee day-to-day departmental operations in line with business objectives.
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- Commitment to delivering high standards of customer service, operational excellence, and compliance with company policies.
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- Availability to work full-time (38 hours per week) on a rotating roster, including weekends and public holidays.
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Salary: AUD $75,000 – $85,000 per annum

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Applications open: 12th August 2026 Applications close: 10th September 2026

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📌 Department Manager Menswear Sydney (New South Wales)
🏢 Inditex
📍 New South Wales