Job Description

JD Security is a proudly Australian, family-owned business with over 40 years of experience delivering state-of-the-art electronic security solutions across Australia and New Zealand.

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We're trusted by some of the country's most recognisable brands and government organisations, specialising in high-end CCTV, Access Control, Intruder Alarm Systems and Monitoring solutions.

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Our reputation is built on long-term customer partnerships, a safety-first approach and the dedication of our team, many of whom have been with us for more than a decade.

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Due to continued growth, we are seeking an experiencedAccount Manager to join our Sydney Team (Head Office location Wetherill Park).

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About the Role

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This position will be responsible for strengthening JD Security's relationships with existing customers, ensuring their satisfaction, retention and long-term partnership with us.

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You'll focus on expanding our footprint within accounts through renewals, maintenance agreements and additional product and service offerings, working closely with our internal project and service teams to ensure seamless delivery.

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Key Responsibilities

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- Build and maintain strong, trust-based relationships with assigned customers, positioning JD Security as their long-term security partner
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- Develop account plans focused on retention, customer satisfaction and growth across products and services
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- Lead customer site walks and needs assessments, and prepare timely,



competitive quotes and tenders
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- Drive revenue growth within existing accounts, converting single-solution customers into multi-solution partners
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- Take ownership of contract renewals and lifecycle management, ensuring proactive engagement well ahead of expiry dates
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- Cultivate strong relationships with key suppliers and manufacturers
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- Provide regular reporting on pipeline status, sales activity and customer satisfaction
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About You

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- Proven experience in Account Management and/or Business Development and sales within the electronic security industry (knowledge of Genetec, Gallagher, Avigilon, Integriti, Axis and Te Com highly regarded)
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- Excellent interpersonal, communication and negotiation skills
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- Ability to build and maintain strong relationships with internal and external stakeholders
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- Strategic thinking with strong commercial acumen
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- Comfortable working with commercial software packages (e.g. SimPRO) and the Microsoft Office suite
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- A genuine team player who thrives on delivering excellent customer outcomes
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What We Offer

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- A competitive salary plus a genuine incentive scheme tied to sales performance
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- The stability and backing of a well-established, national Australian business
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- A supportive team culture with long-serving colleagues and low staff turnover
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- Ongoing career development and career growth opportunities
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📌 Account Manager - NSW (New South Wales)
🏢 JD Security
📍 New South Wales