Better Accounting Solutions is a dynamic and progressive cloud accounting firm based in Rosebud. We are seeking an experienced Receptionist / Office Administrator to join our friendly and skilled team.
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As the first point of contact for our clients, you will play a vital role in creating a positive client experience while supporting the day-to-day operations of our busy accounting practice.
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Previous experience working in an accounting practice is required, as we are looking for someone who understands the fast-paced nature of a qualified accounting office and can confidently work within established practice systems, workflows and client service processes.
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This is an excellent opportunity for an organised and proactive administrator who enjoys working with people and takes pride in providing exceptional client service.
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About the Role
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As a valued member of our team, your responsibilities will include:
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- Being the key point of contact for clients and members of the public
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- Promptly attending to visitors and managing enquiries by phone, email and in person in a friendly, professional and efficient manner
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- Receiving, screening and directing calls to the appropriate team members
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- Accurately recording and distributing messages
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- Managing and maintaining a professional reception area
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- Providing general administrative and clerical support to all professional staff
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- Data entry, word processing and preparation of client correspondence, emails and templates
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- Managing document control and maintaining online and paper-based filing systems
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- Updating and maintaining client records and ASIC corporate affairs information
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- Receiving, sorting and distributing mail and deliveries
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- Processing and receipting client payments
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- Scheduling appointments and maintaining calendars for professional staff
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- Organising meeting rooms and preparing client files for appointments
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- Maintaining office supplies and assisting with the smooth running of the office
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- Taking meeting minutes as required
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- Assisting with office functions and events when required
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- Maintaining awareness of staff availability and supporting efficient office operations
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About You
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To be successful in this role, you will have:
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- Previous experience in a Receptionist or Office Administrator position
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- Previous experience working in an accounting practice is required
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- Exceptional customer service and communication skills
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- A friendly, professional and positive attitude
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- Strong organisational and time management skills
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- High attention to detail and accuracy
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- Intermediate Microsoft Word, Excel and Outlook skills
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- The ability to manage multiple tasks and competing priorities
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- Excellent written and verbal communication skills
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- A high level of professionalism, discretion and confidentiality
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- The ability to work independently and as part of a team
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Highly Regarded
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- Experience using Xero Practice Manager (XPM)
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- Experience maintaining ASIC company records and corporate affairs information
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- Knowledge of accounting practice workflows and client management systems
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- Familiarity with ATO correspondence, client onboarding and document management processes within an accounting practice
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What We Offer
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- A welcoming and supportive team culture
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- A 35-hour work week with a focus on work-life balance
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- Competitive remuneration based on experience
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- Modern cloud-based systems and processes
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- Ongoing training and development
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- Variety in your day-to-day work
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- A qualified office environment where your contribution is genuinely valued
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