Job Description

LiveBigis a specialist allied health provider. We support people with disability through therapy and assessments—at home, in the community, and via telehealth. We work across four states and nationally.

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This is an exciting prospect to join our supportive and passionate LiveBig team!

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- Full-time & Permanent role
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- Flexible location across Brisbane, Sydney, Melbourne or Perth and a national remit within LiveBig
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- Coordinate and continuously improve national NDIS referral pathways, ensuring efficient, compliant and client‐centred processes across allied health services
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- Act as the central point of contact for referral and client enquiries, gathering and accurately documenting client information, therapy needs, goals and required consent/documentation
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- Build and maintain strong relationships with key stakeholders, referral partners, clients and their families/carers to support access to and promotion of LiveBig services
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- Support CRM, business development, marketing and brand initiatives, representing LiveBig at meetings and events, identifying service gaps and opportunities for improvement in line with quality and compliance standards
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Why work for us?

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- Genuine flexibility, work/life balance, hybrid working model
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- We have a great team culture - Join a friendly, supportive, collaborative team of professionals
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- Extra paid leave: 2 "You Days," 1 "Paws Leave," 1 Volunteer day,



plus 2 study days every year
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- Paid parental leave: up to 8 weeks for primary carers, 2 for secondary
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- $1,000 PD allowanceto support your growth
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- EAP supportfor your mental and financial wellbeing
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- Industry-leading onboarding, training & support from our leadership team
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About you!

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- Demonstrated experience in a customer or client services role within an NDIS‐focused or disability services organisation
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- Strong working knowledge of allied health services, the disability and community sectors, and NDIS processes and compliance requirements
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- Highly developed customer service orientation with experience in service agreements and NDIS invoicing requirements
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- Strong communication, relationship‐building and stakeholder engagement skills, with the ability to balance client advocacy and organisational priorities
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- Comfortable working in a rapid‐paced, outcomes‐focused and team‐based environment
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- Hold a current Australian driver's licence and have access to your own vehicle
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- Holds (or is eligible to obtain) a valid Working With Children Check and National Police Check
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Additional information

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- Opportunity to be based in Brisbane, Sydney, Melbourne or Perth
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- Excellent training and development and part of a supportive team
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- Knowledge and understanding of the NDIS/disability services
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