Assistly is seeking an experienced Level 2 Support Coordinator to join our team in Braybrook, VIC 3019.

This is a contract position supporting NDIS participants to understand and implement their plans, connect with appropriate services, coordinate multiple providers and work towards their individual goals.

The successful candidate will already have practical NDIS Support Coordination experience and be confident managing a participant caseload independently.

Previous experience working as an NDIS Support Coordinator is mandatory.

Key responsibilities

Independently manage a Level 2 Support Coordination caseload

Support participants to understand and implement their NDIS plans

Coordinate allied health professionals, service providers, family members, nominees and mainstream services

Source appropriate providers based on participant needs, preferences and goals

Monitor participant budgets, funding utilisation and service agreements

Identify and resolve service gaps, provider breakdowns and funding concerns

Maintain regular communication with participants and relevant stakeholders

Prepare supporting evidence and documentation for plan reassessments and reviews

Communicate effectively with the NDIA, plan managers and other stakeholders

Maintain accurate, timely and compliant case notes and participant records

Monitor participant progress towards their NDIS goals

Identify and escal… safeguarding, funding or service delivery risks

Attend case conferences and stakeholder meetings where required

Advocate for participants within the scope of Support Coordination

Maintain professional boundaries, confidentiality and participant choice and control

Contribute to continuous improvement and high-quality Support Coordination practices within Assistly

Must be able to demonstrate

Independently manage a standard Level 2 Support Coordination caseload end-to-end

Coordinate allied health, providers, family/nominees and mainstream services





Resolve service gaps, budget issues and provider breakdowns

Prepare plan review evidence and supporting documentation

Communicate effectively with the NDIA

Maintain strong case notes and documentation

Monitor participant funding and service utilisation

Work independently with minimal supervision

What we're looking for

Previous NDIS Support Coordination experience is essential

Strong practical knowledge of the NDIS and Support Coordination

Demonstrated experience independently managing NDIS participants

Strong understanding of NDIS plans, budgets and funded supports

Experience coordinating multiple providers and stakeholders

Excellent organisational and time-management skills

Strong written and verbal communication skills

High-quality case note and documentation skills

Solid problem-solving skills and ability to manage service or funding issues

Ability to work independently while contributing to a team environment

Professional, participant-centred approach

Confidence communicating with participants, families, nominees, providers, allied health professionals, plan managers and the NDIA

Current NDIS Worker Screening Check

Working With Children Check where applicable

Current valid driver's licence and reliable transport

What we offer

At Assistly, you will have the opportunity to join a growing NDIS organisation focused on delivering high-quality, participant-centred Support Coordination.

We offer:

Competitive contractor remuneration based on experience and demonstrated capability

Opportunities for professional development and progression

Support from an experienced and team-oriented team

Opportunity to manage and develop your own participant caseload

A qualified environment focused on participant outcomes and quality service delivery

If you are an experienced Support Coordinator who can confidently manage participants independently and deliver strong outcomes, we would like to hear from you.

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📌 Level 2 Support Coordinator (Melbourne)
🏢 Assistly
📍 Melbourne