Job Description

Experienced front desk coordinator – Part time | Casey Smiles, Cranbourne

n

About the Role

n

Casey Smiles is seeking an experienced and professional Dental Receptionist to join our team on a part-time basis at our practice in Cranbourne, VIC.

n

This is an important front-of-house role within our practice. You will be the first point of contact for our patients and play a key role in creating a welcoming, professional and positive patient experience.

n

We are looking for someone who is confident, organised and experienced in dental reception, with a strong understanding of the day-to-day operations of a busy dental practice.

n

What You'll Be Doing

n

n
- Welcoming patients and providing a warm, professional first impression
n
- Managing patient appointments, bookings, cancellations and recalls
n
- Answering and managing incoming phone calls and patient enquiries
n
- Processing payments, health fund claims and patient accounts
n
- Maintaining accurate and up-to-date patient records
n
- Providing patients with clear information regarding appointments, treatment and payment options
n
- Liaising closely with dentists, dental assistants and the wider team
n
- Managing daily appointment books and ensuring the practice runs efficiently
n
- Following up patients and outstanding treatment as required
n
- Maintaining confidentiality and complying with practice policies and procedures
n
- Supporting the team with general administrative duties
n
- Providing exceptional customer service throughout the patient journey
n

n

What We're Looking For

n

The successful candidate will have:

n

n
- Previous experience working as a dental receptionist – essential
n
- Experience working in a busy dental practice
n




- Strong knowledge of dental terminology, procedures and item numbers
n
- Experience with dental practice management software
n
- Excellent communication and interpersonal skills
n
- A confident and professional telephone manner
n
- Strong organisational and time-management skills
n
- Excellent attention to detail
n
- The ability to multitask and prioritise in a fast-paced environment
n
- A professional, friendly and positive approach to patients and team members
n
- Reliability, punctuality and a strong work ethic
n
- The ability to work independently while also being a supportive team member
n
- A genuine commitment to providing an exceptional patient experience
n

n

What We Offer

n

At Casey Smiles, we are committed to creating a positive, supportive and professional workplace where our team can thrive.

n

We offer:

n

n
- Part-time employment with consistent hours
n
- Competitive remuneration
n
- A modern and progressive dental practice
n
- A supportive and experienced team
n
- Opportunities for professional development and growth
n
- A varied and rewarding role within a busy dental environment
n
- A workplace that values excellent patient care and high professional standards
n

n

About Casey Smiles

n

Casey Smiles is a progressive dental practice committed to providing high-quality, patient-centred dental care to the Cranbourne community.

n

We combine clinical excellence with compassionate patient care and pride ourselves on creating a professional, welcoming environment for both our patients and our team.

n

Our practice is modern, busy and continually growing. We are looking for team members who share our commitment to professionalism, teamwork, efficiency and exceptional patient experiences.

n

#J-18808-Ljbffr

📌 Front desk Coordinator (Williamstown)
🏢 Casey Smiles
📍 Williamstown