Job Description

We are seeking an experienced and people‐focused individual to lead a high‐performing team responsible for settlements, aftercare, and collections within the RAC Finance Personal Finance Solutions team.

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This is a pivotal leadership role for someone who thrives on developing teams, improving outcomes, and balancing commercial results with exceptional member experience.

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The Role

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In this role, you will lead and inspire a team that manages the end‐to‐end, post‐approval member journey, including settlements, ongoing aftercare, and collections. You will ensure strong compliance, sustainable collections outcomes, and a consistent positive member experience, while building a culture of accountability, empathy, and high performance.

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Key Responsibilities

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- Lead, coach, and empower a team responsible for settlements, aftercare, and collections within personal finance
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- Drive successful performance against KPIs through clear strategy, data‐driven decision‐making, and effective leadership
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- Foster a strong coaching culture, with regular feedback, performance reviews, and development plans
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- Ensure best‐practice collections approaches that balance member outcomes with commercial objectives
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- Drive delinquency management strategies, including arrears control and hardship applications
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- Ensure compliance with relevant legislation, policies, and responsible lending and collections frameworks
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- Champion continuous improvement initiatives and contribute to RAC Finance's strategic goals.
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About You

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You are a confident and empathetic leader with a proven ability to lead collections or credit‐focused teams. You bring a strong understanding of personal finance collections and are passionate about developing people while delivering results.

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You will have:

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- Tertiary qualification in credit management (Cert IV desirable).
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- Proven experience in personal finance, debt management, collections and retention strategies
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- A track record of coaching and developing teams to achieve sustainable performance
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- Excellent communication skills, with the ability to lead difficult conversations confidently and fairly
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- In‐depth knowledge of the National Credit Code, privacy legislation, and financial hardship processes
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- Ability to role model robust leadership behaviours, resilience, and accountability in a fast‐paced environment
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Why Join Us?

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- Be part of a values‐driven organisation committed to member satisfaction
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- Lead an established, purpose‐driven team with real impact on customer outcomes
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- Competitive salary and benefits package
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- Play a key role in shaping collections strategy and team culture
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- Opportunities for career progression and leadership development
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- Supportive environment that values ethical collections and high‐quality leadership
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📌 Manager - Personal Finance Solutions (Perth)
🏢 @
📍 Perth