Job Description

Customer Service Representative – Inbound Call Centre

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Join an Industry Leader with Over 50 Years of Success

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Warwick Fabrics is a family-owned Australian company and a leading wholesaler in the textiles industry, proudly servicing customers nationally and internationally for over five decades.

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We are currently seeking a Customer Service Representative to join our Inbound Call Centre team. This role is ideal for individuals who are passionate about delivering excellent service and enjoy working in a collaborative, customer-focused environment.

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We welcome full-time applicants who are enthusiastic, quick to learn, and committed to delivering top-tier customer support.

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What You'll Be Doing

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- Handle 30–40 inbound customer calls per day, assisting with orders, product enquiries, and general support.
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- Respond to customer emails and follow up on enquiries promptly.
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- Perform administrative duties such as data entry, order processing, and maintaining accurate records.
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- Collaborate with internal departments to ensure smooth and timely resolution of customer needs.
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- Uphold Warwick Fabrics' strong reputation for friendly, efficient, and reliable service.
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What You'll Bring

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- Previous customer service or inbound call centre experience is helpful but not essential.
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- Outstanding verbal communication and interpersonal skills.
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- Strong attention to detail, time management, and organisational skills.
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- A punctual and dependable approach to work, with a commitment to reliability.
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- Ability to work independently as well as part of a supportive team.
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- Experience with ERP systems (e.g. Pronto) or Zendesk is a bonus – full training provided.
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What's in It for You

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- Work for a respected, family-owned Australian brand.
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- Supportive team culture in a modern Collingwood office.
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- Flexible working options - prospect to work from home 1 day a week after training.
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- Secure on-site parking provided.
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- Laptop supplied and comprehensive onboarding process.
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- Performance-based salary structure with room for growth.
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📌 Customer Service Representative - Inbound Call Centre (Williamstown)
🏢 seek.com.au
📍 Williamstown