Member Experience Lead - Front Desk & Service Excellence (Victoria)

Member Experience Lead - Front Desk & Service Excellence (Victoria)

28 Aug
|
Total Fusion North Wharf
|
Victoria

28 Aug

Total Fusion North Wharf

Victoria

Job Description

TotalFusion in Melbourne is seeking a Customer Service Manager to lead the reception team and shape the member experience across all touchpoints. You will manage inquiries, drive customer service excellence, and oversee performance KPIs in a dynamic gym and cafe setting.

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The ideal candidate will bring a warm, qualified approach to supporting member enquiries, managing phone and face-to-face interactions, and driving retention.

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📌 Member Experience Lead - Front Desk & Service Excellence (Victoria)
🏢 Total Fusion North Wharf
📍 Victoria

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