Uncover is seeking a Customer Experience Specialist - Accounting to be the first point of contact for small business owners, bookkeepers, and accountants using Xero. You’ll support customers through proactive outreach and by drawing on your accounting knowledge to ensure conversations are genuinely helpful.
You will listen, empathize, and determine the best next steps, whether resolving on the spot or involving others. This role rewards patience, adaptability, and a customer-centric mindset.