Job Description

Allied Security is an Australasian company with extensive coverage across Australia and New Zealand. Formed by current management in 1992, and as a result of the dedication of our staff, Allied Security has grown into a national and international security company.

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We expand through building strong relationships based on high levels of service, professionalism, and attention to client needs. This growth has also allowed us to offer a more comprehensive service, competitive pricing and a wider set of skills and capability that only comes from a company with the scope of Allied Security.

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Position Summary

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The Security Operations Manager is responsible for the effective management and delivery of security operations across the organisation's sites, people, assets and activities in Queensland.

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The role provides operational leadership to security personnel and contractors, ensuring a safe, secure and compliant environment. The Security Operations Manager will oversee day-to-day security operations, incident response, security risk management, investigations, emergency preparedness, access control, CCTV and security technology, while maintaining strong relationships with internal stakeholders, emergency services and external security providers.

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Key Responsibilities

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Security Operations

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- Lead and manage day-to-day security operations across designated Queensland sites.
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- Develop and maintain security procedures, post orders, operational standards and response protocols.
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- Ensure appropriate security coverage, staffing levels and deployment of personnel.
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- Monitor security performance and identify opportunities to improve operational effectiveness.
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- Coordinate security operations during high-risk activities, major events, emergencies and business disruptions.
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- Lead, coach and develop security officers, supervisors and other security personnel.
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- Manage workforce planning, rostering, performance and capability development.
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- Promote a strong security culture focused on professionalism, customer service, safety and continuous improvement.
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- Manage third-party security contractors and ensure services are delivered in accordance with contractual requirements.
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- Lead the response to security incidents, emergencies, threats and critical events.
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- Coordinate investigations into security incidents, breaches, theft, misconduct, property damage and other security-related matters.
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- Ensure incidents are accurately documented, escalated and reviewed.
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- Conduct post-incident reviews and implement corrective and preventative actions.
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- Maintain effective relationships with Queensland Police, emergency services and other relevant authorities.
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Risk and Compliance

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- Conduct and oversee security risk assessments and vulnerability assessments.
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- Develop and implement risk mitigation strategies and security improvement plans.
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- Ensure security operations comply with applicable Queensland and Australian legislation, organisational policies and contractual requirements.
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- Maintain appropriate records, reports and operational documentation.
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- Support audits, compliance reviews and security assurance activities.
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Security Technology and Systems

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- Identify opportunities to improve security through technology and automation.
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- Work with IT, facilities and other stakeholders to maintain the reliability and security of critical systems.
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- Monitor system performance and coordinate maintenance and upgrades where required.
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Emergency and Crisis Management

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- Support the development, testing and review of emergency response, evacuation, lockdown and business continuity arrangements.
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- Participate in crisis management and incident management teams when required.
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- Coordinate security arrangements for emergencies, severe weather events and other operational disruptions.
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Stakeholder Management

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- Develop effective working relationships with executives, site managers, employees, contractors and other stakeholders.
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- Provide clear and timely security advice to management.
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- Represent the organisation professionally with regulators, law enforcement, emergency services and external security partners.
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Key Selection Criteria

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- MUST HAVE - Drivers licence, Security licence, management and security industry experience
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- Demonstrated experience managing security operations within a complex organisation or multi-site environment.
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- Proven leadership and people-management capability.
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- Strong knowledge of security risk management, incident response and investigations.
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- Experience managing security contractors and service providers.
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- Excellent written and verbal communication skills.
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- Strong analytical,



decision-making and problem-solving capabilities.
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- Ability to manage competing priorities and remain effective during high-pressure situations.
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- Demonstrated understanding of workplace health and safety responsibilities.
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- Current Queensland security licence appropriate to the duties of the position, where required.
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- Current unrestricted Australian driver's licence, where the role requires travel between sites.
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- Relevant qualification in security management, risk management, emergency management, criminology, policing, business or a related discipline.
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- Experience in a large corporate, government, healthcare, education, resources or critical-infrastructure workplace.
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- Experience with security management systems, CCTV, access control and incident-management platforms.
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- Experience developing security strategies, policies and operational procedures.
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- Experience working with Queensland Police and other emergency services.
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- Professional membership of a relevant security or risk-management body.
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Key Performance Indicators

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- Performance in the role may be assessed against:
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- Effectiveness and reliability of security operations.
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- Security incident frequency, severity and response performance.
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- Compliance with security policies, procedures and legislative requirements.
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- Contractor and security-service performance.
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- Staff capability, engagement and retention.
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- Completion of security risk assessments and mitigation actions.
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- Security technology availability and effectiveness.
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- Quality and timeliness of incident reporting.
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- Continuous improvement in the organisation's overall security posture.
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Working Conditions

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- The position may require:
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- Availability outside normal business hours to respond to significant security incidents.
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- Participation in an on-call or after-hours escalation arrangement.
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- Travel between Queensland sites.
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- Attendance at incidents, emergencies and operational meetings.
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- Occasional work outside standard business hours, including weekends and public holidays.
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Role Objective

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The Security Operations Manager will provide visible, professional and risk-based security leadership, ensuring the organisation maintains a safe and secure environment while supporting business continuity, operational resilience and the wellbeing of employees, visitors and other stakeholders.

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Location

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The positions are located in Brisbane, QLD

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📌 Operations Manager - Security (Queensland)
🏢 Vicpro Security
📍 Queensland