Job Description

Travel Operations Specialist - ANZ

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Job no: 530465
n Brand: Global Supply
n Work type: Full time
n Location: New South Wales, Queensland, South Australia, Victoria, Western Australia, New Zealand
n Categories: Sales and Customer Service, Operations and Logistics

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The Travel Operations Specialist - Content is a subject matter expert in content distribution, load optimisation and the systems that support accurate and timely delivery of Air content across the Global Supply team.

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This role provides expert consultancy and third-level escalation support to internal and external stakeholders, including Consultant Support teams, brands, Corporate account managers, offshore partners, Procurement, Technology and management.

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You will be responsible for ensuring that negotiated and published content is distributed accurately, consistently and within a timely manner to support travel bookings and uphold customer satisfaction standards.

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You are someone who embraces the use of artificial intelligence and automation tools to enhance data accuracy, improve content optimisation outcomes and drive operational excellence.

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At all levels, the Travel Operations Specialist - Content contributes to a culture of continuous improvement, revenue optimisation and innovation, with increasing scope, autonomy and influence as seniority grows.

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What you will be doing:

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- Handling third level support escalations through a variety of channels, including any support cases raised to you ensuring issues are fully understood and clearly documented
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- Proactively identify trends and identify opportunities to simplify or streamline operational processes
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- Work with Supply Business Improvement Managers in creating and validating processes to enhance business productivity through automation, artificial intelligence and offshoring
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- Manage and support automation tools including robotic process automation and chatbots, ensuring maximum effectiveness and uptake across content operations
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- Stay current with emerging artificial intelligence and automation developments relevant to content load and optimisation, and proactively identify opportunities to apply current capabilities
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- Engage with stakeholders to identify and communicate business risks and opportunities
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- Liaising with internal support business to limit duplication and ensure consistency in delivery of knowledge and resource
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- Complete Testing, communications and deployment of fulfilment solutions and/or content and quantify any impacts to people, processes or systems
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- Development and management of knowledge articles in conjunction with internal stakeholders utilising artificial intelligence tools to support documentation, consistency and accessibility where appropriate
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- Providing expertise for upskilling of Support and Offshore team members to consistently improve the delivery of consultant support and training
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- Expert of content and optimisation across all brands and accounting for their unique requirements
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- Manage and maintain multi-level relationships both internal and external relationships with key business stakeholders across suppliers, Corporate, Leisure and Supply
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Hours:

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The business hours are Monday to Friday from 8:30 am to 5:30 pm - plus some reasonable outside of standard office hours to service global business partners

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Location:

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The role can be based in all AU/NZ locations with FCTG HQ's

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What you will need:

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- Minimum of 3+ years' travel industry experience
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- Experience working with GDS systems, including ticketing
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- Demonstrated problem solving and root cause identification skills
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- Exceptional communication and stakeholder engagement skills
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Added Advantage:

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- 1-2 years' leadership experience
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- Experience in content load, revenue optimisation and Air distribution
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- Multi GDS knowledge
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- Experience in business analysis or project management
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- Experience in process design and implementation / delivery roles
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- Experience working with automation tools, robotic process automation or artificial intelligence applications
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📌 Travel Operations Specialist - ANZ (New South Wales)
🏢 Global Supply
📍 New South Wales