Job Description

At Altus Traffic, we help keep people safe by delivering professional traffic management services across Queensland and Australia.

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Our teams work with road authorities, councils and public and private clients to deliver more than 2 million hours of traffic management services each year.

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We're looking for an experienced Service Delivery Manager to take responsibility for our Bundaberg operation.

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The Role

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This is a hands-on leadership role where you'll be responsible for the day-to-day performance and future growth of the Bundaberg operation.

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You'll work closely with our field teams, scheduling team, customers and internal leadership to make sure we deliver safe, reliable and high-quality services.

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You'll:

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- Lead, coach and develop the local team
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- Take ownership of operational performance and service delivery
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- Build solid relationships with existing customers and identify current opportunities
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- Support local business development and help grow the Bundaberg operation
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- Oversee scheduling, workforce requirements, vehicles and equipment
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- Manage operational issues and find practical solutions when things don't go to plan
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- Manage performance, attendance, training and development of team members
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- Promote a solid safety culture across the depot and field
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- Monitor operational reporting, costs and performance
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- Ensure company, client and legislative requirements are met
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This is not a desk-only management role. You'll need to be visible, involved and willing to get amongst the operation and your team.

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About You

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We're looking for someone who is a strong people leader and practical operator.

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You'll be someone who:

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- Leads from the front and sets the standard
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- Builds genuine relationships with customers and staff
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- Is commercially aware and looks for opportunities to grow the business
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- Is comfortable having difficult conversations when required
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- Can manage competing priorities and remain calm under pressure
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- Is a confident communicator and problem-solver
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- Takes ownership and gets things done
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- Understands the importance of safety and compliance
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Experience in traffic management, civil construction, transport, logistics, labour hire, field services or another blue-collar operational environment will be highly regarded.

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Traffic Control experience is not essential. We are more interested in your ability to lead people, manage customers and run an operation.

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Why Altus Traffic?

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- Permanent full-time position
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- Competitive salary + super
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- Company vehicle and phone
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- Weekly pay cycle
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- Training and development
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- Genuine career progression
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- Support from an experienced QLD leadership team
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- Uniform provided
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- Safety and wellbeing initiatives
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Our values are simple:

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Ready to take ownership?

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If you're an experienced leader who enjoys working with people, looking after customers, solving problems and building a successful operation, we'd like to hear from you.

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This is an opportunity to take ownership of the Bundaberg operation and play a key role in its future growth.

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📌 Service Delivery Manager (Bundaberg Central)
🏢 Altus Traffic
📍 Bundaberg Central