Job Description

Guest Service Agent

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Part Time $27.97/hr Mon-Fri, $34.96/hr Sat, $41.96/hr Sun (HIGA Adult Rate)

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Sea World Resort, Main Beach Gold Coast

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Explore the possibility of creating memories that last lifetimes with a career at Village Roadshow Theme Parks! Our company comprises of Warner Bros. Movie World, Wet 'n' Wild, Paradise Country, Australian
n Outback Spectacular, Village Roadshow Studios, Topgolf, Sea World and Sea World Resort.

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Are you ready to join an incredible team at Australia's one and only Theme Park Resort? This isn't just any job—it's a chance to be part of unforgettable experiences every day! With world-class perks, exciting challenges, and endless opportunities to grow, working with us means being at the heart of something spectacular.

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Why Join Us?

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- Unlimited Free Access to our amazing theme parks it's all yours!
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- Bring Your Loved Ones along with complimentary passes for family and friends.
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- Enjoy Discounts on delicious food, retail gems, and unforgettable animal encounters.
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- Exclusive Employee App with deals from over 65 top retailers.
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- Team Celebrations: Unique team member events and awards just for you!
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- Exciting Prizes and Recognition: Reward incentives for going above and beyond.
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- On-site Wellbeing Team and 24/7 EAP support for health and happiness.
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- Growth Opportunities: In-house training and development to help you level up in your career.
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What You'll Do:

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Join the thrill of hospitality! As a Front Office superstar, you'll be at the center of guest experiences, from friendly check-ins to helpful guidance throughout their stay. No day is the same, and each one is packed with energy and fun!

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A Day in the Life:

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- Welcome Guests with Warmth: Create memorable first impressions at check-in and check-out.
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- Support Their Stay: Lend a hand with luggage, provide local tips, and solve any questions with a smile.
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- Stay Organized: Manage daily arrivals, assist with internal reports, and keep everything running smoothly.
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- Reconciliation: Take charge of transactions with ease and accuracy.
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What You Bring:

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- A Passion for People: You thrive in a social environment, making every guest feel like a VIP.
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- Teamwork & Resilience: High-energy, positive, and ready to handle anything that comes your way.
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- Love for Hospitality: You care about making every guest experience unforgettable.
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- Adaptable Availability: Ready to jump in on weekends or nights as needed.
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- Bonus Skills: Experience with Opera Property Management System is a plus!
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📌 Guest Service Agent (Internal) (City of Gold Coast)
🏢 Village Roadshow
📍 City of Gold Coast