Job Description

Be part of the technology helping Australia manage its most precious resource.

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Marrickville, Sydney | Full Time | Hybrid

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Technology + Sustainability + Customer Experience

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Want a customer service role that's more than just answering tickets?

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At Taggle, we're helping councils and water utilities build a smarter, more sustainable future. As Australia's leading Digital Water company, we've installed over 400,000 digital water meters and sensors and collect more than 3 billion data points every year to help manage water resources more efficiently.

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We're growing quickly and looking for a Customer Service Consultant who loves solving problems, helping customers and learning new technology.

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No water industry experience? No problem.

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We'll provide comprehensive training on our products, systems and platforms. All you need is a passion for customer service, a curious mind and a desire to grow your career in technology.

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Why you'll love working with us

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- Work with technology that delivers real environmental impact
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- Join a supportive, high-performing team that genuinely enjoys working together
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- Learn new technical skills and build a career in software and technology support
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- Explicit pathway to progress into more advanced Level 2 support responsibilities
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- Exposure to cutting-edge digital water and IoT technology
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- Flexible and collaborative work environment
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- Be part of a company making a difference to communities across Australia
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What you'll be doing

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You'll be the first point of contact for many of our customers, helping them get the most from the Taggle platform and Aqualus Water software.

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Your day might include:

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- Responding to customer enquiries via phone, email and service desk tickets
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- Troubleshooting software, device and data-related issues
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- Resolving customer queries within agreed service levels
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- Monitoring system performance and data quality
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- Supporting warranty processes and operational tasks
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- Assisting with customer training and documentation
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- Working closely with our Software and R&D; teams to solve more complex issues
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- Building strong relationships with customers and delivering an exceptional service experience
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What we're looking for

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You'll be successful if you have:

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- Customer service experience in a technology, software, service desk, contact centre or application support environment
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- Excellent communication skills and the ability to explain technical concepts in plain English
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- Strong problem-solving skills and a genuine desire to help customers
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- The ability to stay organised when managing multiple priorities
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- Confidence learning new systems and technologies
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- A positive, proactive attitude and eagerness to learn
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Bonus points if you have experience with:

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- Jira Service Management
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- Confluence
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- Power BI
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- Power Automate
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- SQL or databases
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- Software support or SaaS products
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- Delivering presentations or training
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The kind of person who thrives at Taggle

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You're someone who:

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- Loves solving problems
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- Enjoys helping people
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- Wants to learn and develop new skills
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- Takes ownership and gets things done
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- Wants their work to have a positive impact
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If you're looking for a role where you can combine customer service, technology and purpose, we'd love to hear from you.

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Benefits

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- Flexible work hours to suit your lifestyle
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- Free annual flu shot
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- Monthly birthday celebrations and gifts, including birthday leave
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- Quarterly team building events in Sydney
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- Quarterly employee awards recognising outstanding contributions
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- Salary sacrifice into superannuation options
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- Employee Assistance Program
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- Time off in lieu
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- Taggle Talks knowledge-sharing sessions
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- Study assistance and study leave
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📌 Customer Service Consultant (New South Wales)
🏢 Taggle Systems
📍 New South Wales