Level 3 Senior Service Desk Engineer
n Brisbane | Managed Services
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Join a high performing MSP delivering infrastructure support across a diverse client base. This is a hands on Level 3 role supporting enterprise on prem and hybrid environments where strong managed services experience is essential.
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What you'll do
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- Provide advanced support across Windows Server environments including Active Directory, DNS, DHCP, Group Policy and Exchange (on prem and hybrid)
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- Manage and support virtualisation platforms including VMware and Hyper V
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- Support network infrastructure across LAN, WAN, firewalls and VPN connectivity
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- Administer backup and recovery platforms such as Veeam, Rubrik, Cove and Commvault, including DR readiness
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- Support Microsoft 365, SharePoint and Azure integrations within hybrid environments
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- Troubleshoot complex infrastructure issues, lead major incidents and perform root cause analysis
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- Work across MSP tooling including N central, Autotask and endpoint security platforms
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- Deliver high quality support aligned to SLAs across multiple customer environments
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What you'll bring
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- 5+ years in infrastructure or senior service desk roles within an MSP environment
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- Robust experience across servers, networking and virtualisation in multi client environments
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- Solid Microsoft 365 and hybrid infrastructure experience
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- Exposure to backup, security best practice and ITIL aligned processes
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- Scripting or automation experience (PowerShell desirable)
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Balance Recruitment is committed to equal opportunity employment. We celebrate diversity and encourage people from all sections of the community to apply.