Job Description

At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Excellent Place to Work in2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we're not stopping there.

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As an IT Support Analyst, you will play a key role in providing reliable, responsive and customer-focused technology support. You will act as a first point of contact for users, helping resolve incidents and service requests, managing access and contributing to the smooth day-to-day operation of digital platforms and services. This role will be a fixed-term contract ongoing until 30 June, 2027.

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What You'll Do

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- Provide first-line support to internal and external users.
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- Manage and resolve incidents, service requests and user enquiries.
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- Administer user access in line with established access management controls and processes.
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- Monitor support channels and respond to requests in a timely and professional manner.
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- Record, update and maintain accurate information across service management and knowledge management platforms.
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- Troubleshoot issues and escalates appropriately when required.
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- Work collaboratively with technical and operational teams to support timely resolution of issues.
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- Contribute to knowledge management, process improvement and support documentation.
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- Identify opportunities to improve service efficiency, user experience and operational processes.
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- Communicate clearly and professionally with a diverse range of stakeholders.
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- Support a positive, inclusive and collaborative workplace culture.
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What You'll Bring

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- Experience in a service desk, application support, technical support or digital operations environment.
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- Strong customer service and communication skills.
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- Experience managing incidents, service requests and user access.
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- Familiarity with service management and collaboration tools such as Jira, ServiceNow, Confluence or similar platforms.
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- Strong attention to detail and accurate record-keeping skills.
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- A structured approach to troubleshooting, prioritising and resolving issues.
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- The ability to work independently while collaborating effectively with technical and business teams.
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- The ability to quickly learn new systems, applications and processes.
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- A proactive mindset and genuine interest in continuous improvement.
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- Strong organisational and time-management skills.
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- A professional, approachable and customer-focused attitude.
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Why You'll Love Working Here:

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Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

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- Extensive training and development opportunities that enable continual growth as part of your career planning.
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- Extensive discounts and benefits to maximise your money.
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- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
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- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
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CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

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Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

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📌 IT Support Analyst (Queensland)
🏢 Centorrino-Technologies-1
📍 Queensland