Job Description

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- Sydney based (CBD)
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- In office 2 days/week, WFH 3 days/week
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Hands-on mentoring from our Australian SRE team | cutting edge tooling & technology | five wellness days per year | flexible benefits package of $1,000 per year | fantastic team culture | work with purpose.

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Meet AlayaCare! We're a fast-growing SaaS scaleup on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings.

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We're big on tech with purpose, passionate about improving care outcomes, and just as passionate about building a workplace where our people can grow and do their best work.

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The Role:

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We're on the lookout for a Graduate Site Reliability Engineer who's curious, keen to learn, and excited about how up-to-date cloud platforms are built and run. No previous production experience with cloud infrastructure, Kubernetes or SRE practices is required, just a solid computer science foundation and some hands-on exposure (through coursework, a personal project, or an internship) to build on. Reporting to the SRE Engineering Manager, you'll join our global SRE team of 9 (including 3 existing SREs in Australia) working across AWS and Azure cloud environments, and gradually take on ownership of shared platform services across products and regions.

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Your days will involve:

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Development, Automation, and Tooling

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- Develop scripts, configuration and operational tools, learning the ropes as you go
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- Contribute to reviewed infrastructure-as-code changes
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- Get comfortable using AI coding tools to help write and troubleshoot code
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Reliability and Operations

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- Monitor, Design and improve multitenant architecture that serves millions of requests daily
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- Debug, investigate, fix and implement RCA for incidents
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- Learn how to architect reliable infrastructure on cloud
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- Join the help desk and on call rotation once you're up to speed. Note that on call is compensated & shared across the global SRE team
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Learning and Collaboration

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- Work closely with the SRE, Product and Engineering teams on operational requirements.
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- Improve monitoring, alerting and technical documentation as you build confidence
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- Learn how we choose which architecture to use and why
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Growing Into the Role

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- Take on more ownership of our shared platform services as you build confidence, including databases, messaging, logging, search, and tenant provisioning
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- Get involved in projects that go beyond firefighting. Our team has shifted toward proactive infrastructure improvement, not just keeping the lights on
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You won't be expected to know or own everything on day one. You'll start with guided tasks, pairing and structured onboarding before gradually taking on more responsibility

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You'll thrive in this role if you:

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- Have completed a degree in Computer Science within the last 2 years
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- Can explain basic networking, operating systems and debugging concepts, and can troubleshoot straightforward issues with some guidance
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- Can write and modify simple scripts (Python, Go or Bash) to automate a task
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- Are comfortable navigating Linux and the command line, running common commands and reading logs
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- Have used or deployed to a public cloud platform (AWS or Azure) through coursework, a personal project or an internship
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- Are comfortable using AI coding tools like Cursor or Claude Code to help generate code and troubleshoot
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- Are curious and calm under pressure, and genuinely interested in how things break and get fixed
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- Communicate well and aren't afraid to ask questions or ask for help
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You don't need professional experience in all of these areas. We're looking for foundational knowledge, some hands-on exposure and the ability to learn quickly.

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We believe great work should be rewarded. Here's how we show our appreciation:

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- Hybrid work (2 days in office, 3 WFH per week)
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- 5 Wellness days per year
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- 2 days company-paid volunteer leave to support causes you care about
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- Team lunches, events & wellness activities
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- A genuinely open, inclusive, and collaborative culture
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- A chance to do purposeful work in the fast-paced tech sector, whilst making real impact in the care space.
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Belonging matters.

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We're committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion, and accessibility aren't just buzzwords here, they're woven into everything we do.

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📌 Graduate Site Reliability Engineeer (New South Wales)
🏢 Nearheal(trading as Nearheal
📍 New South Wales