Job Description

Role Purpose

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TheNon-Production Environment Manager is responsible for managing and supportingall testing environments (PTEST, STEST, VTEST) used for development, testing,training, and business-as-usual activities.

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The roleensures these environments are:

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- Available and stable
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- Secure and properly configured
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- Ready for testing and deployments
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- Quickly restored when issues occur
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This personalso coordinates issue triage, manages environment-related risks, and maintainsknowledge of how various applications and systems work together.

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RequiredExperience

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Technical &Industry; Experience

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- Experience working in large and complex organisations.
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- Experience in industries such as:n n
- Postal services
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- Logistics
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- Transport
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- Retail
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- eCommerce
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Environment &Release; Management

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- Strong experience managing enterprise test environments.
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- Experience handling software releases and deployments.
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- Experience with incident, change, and release management processes.
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StakeholderManagement

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- Ability to work across technical and business teams.
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- Strong communication and coordination skills.
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- Experience facilitating issue triage and problem-solving workshops.
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TechnicalSkills

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EssentialKnowledge

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- SAP applications
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- Oracle applications
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- Microsoft technologies
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- Application dependencies and integrations
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- Enterprise workplace management
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Monitoring &Troubleshooting;

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- New Relic
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- Sumo Logic
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- Log analysis and dashboard monitoring
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- Root cause investigation
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ProcessKnowledge

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- ITIL Incident Management
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- ITIL Change Management
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- ITIL Request Management
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- ITIL Conflict Management
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Qualifications

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PreferredCertifications

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- ITIL Certification
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- Agile Certification
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- PMP Certification
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- Other Project Delivery Certifications
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Key Personal Attributes

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Process Management

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- Creates and improvesoperational processes.
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- Removes inefficiencies andsimplifies ways of working.
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- Uses data and feedback toimprove outcomes.
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Relationship Building

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- Builds trust with diversestakeholders.
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- Works effectively across teams.
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- Resolves conflictsprofessionally.
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Action Orientation

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- Takes initiative and ownership.
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- Responds quickly to issues andrisks.
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- Drives action even wheninformation is incomplete.
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Digital Mindset

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- Embraces new technologies.
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- Uses data and insights toimprove decisions.
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- Promotes digital ways ofworking.
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Results Focus

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- Delivers high-quality outcomes.
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- Works through challenges toachieve goals.
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- Helps remove barriers forothers.
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Key Responsibilities

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Environment Management

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- Ensure all non-production environmentsare available, secure, and fit for purpose.
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- Manage and support test environmentsthroughout the project lifecycle.
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- Monitor environment health,availability, and performance.
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- Coordinate environment setup andconfiguration for projects and testing activities.
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- Ensure environments comply with securityand data protection requirements.
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Release & Deployment Management

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- Plan and coordinate software releasesand deployments.
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- Work with application support teams todeploy code with minimal impact to testing.
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- Manage release schedules and deploymentplans.
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- Communicate deployment timelines andrisks to stakeholders.
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- Conduct post-release reviews andidentify improvement opportunities.
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Incident & Issue Management

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- Lead triage sessions to identify andresolve environment issues.
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- Troubleshoot complex technical problemsacross multiple applications.
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- Coordinate teams to quickly resolveincidents and defects.
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- Ensure transparent communication duringoutages and service disruptions.
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Vendor & Partner Management

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- Work closely with vendors and suppliers.
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- Manage vendor support tickets andescalations.
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- Partner with vendors to adopt newplatform features and capabilities.
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- Coordinate migration activities whererequired.
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Continuous Improvement

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- Improve environment management processesand governance.
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- Enhance monitoring, logging, andreporting capabilities.
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- Drive innovation and adoption of newtechnologies.
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- Maintain documentation, standards, andbest practices.
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Stakeholder Management

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- Act as the link between:n n
- Development teams
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- Operations teams
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- Quality Assurance (QA) teams
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- Business stakeholders
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- External vendors
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- Provide regular updates on environmentstatus, risks, and releases.
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- Build strong working relationshipsacross teams.
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Training & Knowledge Sharing

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- Create and maintain environmentmanagement documentation.
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- Train teams on release and environmentmanagement processes.
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- Share lessons learned and bestpractices.
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#J-18808-Ljbffr

📌 Environment Manager (Victoria)
🏢 XPT Software Australia Pty
📍 Victoria