Job Description

Are you a detail-oriented leader with a passion for quality, accuracy, and team development? Ambrose Construct Group is seeking a Submissions Team Leader to lead a high-performing team responsible for delivering quality documentation and exceptional service to our insurance clients across Australia.

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This is an excellent opportunity for someone with strong administration, reporting, and leadership experience who thrives in a rapid-paced, KPI-driven environment.

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About the Role

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Reporting to the National Submissions Leader, you will oversee the day-to-day operations of the submissions team, ensuring documents are reviewed, completed, and submitted accurately and within agreed service timeframes.

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You will play a key role in managing workflows, supporting team performance, maintaining quality standards, and building strong relationships with both internal and external stakeholders.

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Key Responsibilities

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- Lead, mentor, and support members of the Submissions Team
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- Assist with recruitment, onboarding, and training of new team members
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- Allocate daily workloads and monitor team performance against KPIs
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- Review quotes, estimates, reports, and documentation for accuracy, formatting, grammar, and compliance
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- Manage submission lifecycles and ensure service level agreements are consistently met
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- Monitor and maintain reporting requirements and weekly KPI reporting
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- Build strong relationships with field supervisors, estimators, and insurer representatives
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- Support process improvements and identify opportunities to enhance operational efficiency
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- Assist with auditing, compliance activities, and issue resolution when required
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- Contribute to the ongoing development of team processes, procedures, and training materials
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About You

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To be successful in this role, you will possess:

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- Previous experience in a team leadership, administration, or coordination role
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- Strong attention to detail and commitment to quality outcomes
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- Excellent written communication, grammar, and proofreading skills
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- Advanced computer skills and confidence using Microsoft Office and multiple systems
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- Strong organisational and time management skills
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- The ability to manage competing priorities in a deadline-driven environment
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- A positive, collaborative attitude and commitment to team success
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- Experience reviewing detailed scopes of work, estimates, or technical documentation will be highly regarded
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- Typing speed of approximately 60 WPM or higher
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What Ambrose Construct Group can offer

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- A supportive, safe, and encouraging workplace culture with a passionate team who are proud of their work.
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- A competitive remuneration package based on your experience level.
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- Access to our Employee Assistance Program.
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- A Referral program that awards you with $2000 for referring a successful candidate, so you can be rewarded for supporting your team's growth.
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- A seamless induction, professional development and learning opportunities.
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- Modern office facilities and resources.
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- Staff morale and engagement initiatives such as fortnightly morning tea and monthly BBQ.
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Ambrose Construct Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Please note: Only short-listed applicants will be contacted.

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📌 Submissions Team Lead (Queensland)
🏢 Ambrose Construct Group
📍 Queensland