Job Description

We're looking for an experienced ICT Support Officer to join a busy Business Systems Unit, providing frontline ICT support to staff across Australia and overseas.

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This is a hands-on Helpdesk role where you'll troubleshoot day-to-day technical issues, support users with hardware and software, manage ICT assets and contribute to broader ICT projects and operational activities.

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If you enjoy solving problems, helping people and keeping ICT services running smoothly, this could be a great opportunity to get your foot in the door with a Federal Government environment.

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What you'll be doing

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- Provide frontline ICT support across hardware, software, network, account and device issues
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- Triage, resolve and elevate incidents and service requests within agreed service levels
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- Administer user accounts, devices, software and ICT asset records
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- Support ICT projects, system upgrades, testing, rollouts and implementation activities
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- Create and maintain ICT procedures, user guides and knowledge articles
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- Work with internal stakeholders, vendors and service providers to resolve issues
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- Identify recurring issues and contribute to process and service improvements
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- Support cyber security controls, patching, access management and incident reporting
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- Assist with the maintenance and deployment of user and building ICT hardware
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We're looking for an experienced ICT Support Officer to join a busy Business Systems Unit, providing frontline ICT support to staff across Australia and overseas.

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This is a hands-on Helpdesk role where you'll troubleshoot day-to-day technical issues, support users with hardware and software, manage ICT assets and contribute to broader ICT projects and operational activities.

n

If you enjoy solving problems, helping people and keeping ICT services running smoothly, this could be a excellent opportunity to get your foot in the door with a Federal Government environment.

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What you'll be doing

n

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- Provide frontline ICT support across hardware, software, network, account and device issues
n
- Triage, resolve and elevate incidents and service requests within agreed service levelsAdminister user accounts, devices, software and ICT asset records
n
- Support ICT projects, system upgrades, testing, rollouts and implementation activities
n
- Create and maintain ICT procedures, user guides and knowledge articles
n
- Work with internal stakeholders, vendors and service providers to resolve issues
n
- Identify recurring issues and contribute to process and service improvements
n
- Support cyber security controls, patching, access management and incident reporting
n
- Assist with the maintenance and deployment of user and building ICT hardware
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What we're looking for You'll bring demonstrated experience providing responsive ICT support, ideally within an Australian Public Service environment, with experience across Microsoft on-premises and cloud technologies.

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You'll also have the ability to:

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- Troubleshoot technical issues and provide practical solutions
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- Analyse problems, identify risks and make sound recommendations
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- Communicate confidently with both technical and non-technical users
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- Manage competing priorities and deliver within deadlines
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- Support ICT projects and operational activities in a busy environment
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- Work collaboratively and contribute positively to a team
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- Follow ICT security, governance and service management requirements
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- Provide professional, customer-focused support
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Desirable experience

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- Active Directory, including on-premises and Azure AD
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- Understanding of ITIL principles
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The important bits

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- Ideal start date: 7 September 2026
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- Contract: 3 months
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- Extension: Possible 3-month extension
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- Location: Barton, ACT
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- Working arrangement: 100% office based
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- Hours: Up to 37.5 hours per week
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- Level: APS5 equivalent
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- Security: Current Baseline clearance is essential
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This is a great opportunity for an ICT support professional who enjoys being hands-on, working directly with users and contributing to a reliable and customer-focused ICT environment.

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Applications close Thursday 27th August

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📌 ICT Support Officer (Canberra)
🏢 Montagu Group
📍 Canberra